198601446-2-26-2026-28-AS-RORN-DS2LFQ-20260310084331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601446
Report Date: 02/26/2026
Date Signed: 02/26/2026 04:16:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Bonnie Tao

COMPLAINT CONTROL NUMBER: 28-AS-20250822135923

FACILITY NAME:	GATEWAYS NORMANDIE VILLAGE EAST		FACILITY NUMBER:	198601446
ADMINISTRATOR:	ALEJANDRO ROJAS		FACILITY TYPE:	735
ADDRESS:	1355 SOUTH HILL STREET		TELEPHONE:	(213) 389-5820
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90015
CAPACITY:	60	CENSUS: 47	DATE:	02/26/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Program Director, Elizabeth Welch and Administrator Alejandro Rojas		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff coerced resident's responsible party to relinquish social security funds.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tao conducted an unannounced subsequent complaint visit to this facility. The initial visit was conducted by Luis DeLeon on 02/28/25. Upon arriving at the facility, LPA met with Program Director, Elizabeth Welch. Administrator Alejandro Rojas joined later during the visit. LPA explained the purpose of today’s visit and discussed the allegation mentioned above to Administrator and Program Director.

The investigation consisted of clients/staff interviews and facility records review. LPA obtained client roster, staff roster, and clients’ facility files. The investigation revealed the following.

In regards of facility staff coerced resident's responsible party to relinquish social security funds, it was alleged that staff coerced a conservator into taking over a conserved client’s social security funds (SSI) and threatened to file a financial abuse report against the conservator.

(-continued in LIC 9099C-)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250822135923

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: GATEWAYS NORMANDIE VILLAGE EAST	FACILITY NUMBER: 198601446
	VISIT DATE: 02/26/2026

NARRATIVE

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Per the client interviews, all six (6) out of six (6) clients interviewed stated that staff did not coerce clients taking over their SSIs. They all indicated they felt safe residing at the facility. Per staff interviews, all four (4) out of four (4) staff interviewed could not corroborate the allegation which indicated staff did not coerce any conservators or clients to relinquish their social security funds (SSI). Staff communicated with the conservator regarding returning the full monthly PNIs to the conserved client. Staff stated that there was a possibility of financial abuse on a conserved client since the client’s conservator did not give the full amount of PNI to client since May 2025 to present. Since all staff were mandated reporters, staff needed to bring it up when possible financial abuse was observed and became a concern. Per record review, the alleged victim client is conserved personally, not financially / estate. As indicated in the client’s PNI balances, the conservator gave the client a total amount of $500 PNI from May 2025 to Dec 2025, which the client should have received $179 x 8 months = $1,432. Therefore, staff’s concern was reasonable which did not show staff had coerced client’s conservator to relinquish social security funds.

Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Program Director, Elizabeth Welch. The findings were discussed and a copy of this report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

LIC9099 (FAS) - (06/04)

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