198601446-1-6-2023-28-AS-MVAO-CMZUTQ-20230112145219

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601446
Report Date: 01/06/2023
Date Signed: 01/06/2023 04:19:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2022 and conducted by Evaluator Bonnie Tao

COMPLAINT CONTROL NUMBER: 28-AS-20221228130308

FACILITY NAME:	GATEWAYS NORMANDIE VILLAGE EAST		FACILITY NUMBER:	198601446
ADMINISTRATOR:	SANDY LONG		FACILITY TYPE:	735
ADDRESS:	1355 SOUTH HILL STREET		TELEPHONE:	(213) 389-5820
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90015
CAPACITY:	60	CENSUS: 50	DATE:	01/06/2023
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Alexandro Roias, Administrator		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff failed to make drinking water available for residents in care.
Staff do not allow residents to perform their own hygiene and exercise in the facility.
Staff are discriminating against resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tao conducted an unannounced complaint investigation for the allegations listed above on 1/6/23. During today’s visit, LPA met Administrator, Alexandro Roias. LPA explained the purpose of today's visit regarding the above-mentioned allegations.

Investigation consisted of the following: interviews of staff from Staff #1 (S1) through Staff #4 (S4); interviews of clients from Client#1 (C1) through Client #6 (C6); reviewed Client#1’s record reviews, and a facility tour. LPA obtained copies of the staff and client rosters, client#1’s files and documents with relevant information.

In regard of the allegation, “staff failed to make drinking water available for clients in care,” it was alleged that drinking water for clients is only available in the kitchen and clients have no access to drinking water for a few hours every day. (-continued in LIC 9099 C-)

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Bonnie Tao
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20221228130308

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: GATEWAYS NORMANDIE VILLAGE EAST	FACILITY NUMBER: 198601446
	VISIT DATE: 01/06/2023

NARRATIVE

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The investigation revealed the following: One (1) out of six (6) clients interviewed stated drinking water was only in the kitchen and client did not access to drinking water a few hours daily. Five (5) out of six (6) clients interviewed revealed that drinking water are accessible to clients throughout the day located at dining area in the facility. Juice, water, and other beverages were provided during mealtimes. Med room also has drinking water available to clients. All four (4) staff who were interviewed denied the allegation. Staff interviews revealed facility had a hydration policy to ensure clients have access to drinking water and stay hydrated. LPA toured the facility and observed two drinking water jugs located at the dining room are full and available to clients. Therefore, drinking water is available to clients to stay hydrated throughout the day at the facility.

In regard of the allegation, “staff do not allow residents to perform their own hygiene and exercise in the facility,” it was alleged that facility did not allow client#1 to shave and exercise at the facility. The investigation revealed the following: interviewed with client#1, client said staff did not allow client to shave and staff would watch client when client was shaving and collect the razor right after. Client#1 stated staff did not allow client to exercise in the stairways in the facility. Per file review, client#1 has a history of losing razors and attempt suicide. Five (5) out of six (6) clients interviewed revealed that hygiene supplies were provided to clients three times a week for shaving and clients were allowed to exercise at the facility at their own will. Clients could go to facility gym if needed. All four (4) staff who were interviewed denied the allegation. LPA tour the facility with Administrator, LPA observed clients were going around or taking stairs at the facility. Therefore, clients could perform their own hygiene and exercise in the facility.

In regard of the allegation, “staff are discriminating against client,” it was alleged that facility staff discriminated against client#1. The investigation revealed the following: interviewed with client#1, client said staff discriminated against client. Five (5) out of six (6) clients interviewed revealed that staff did not discriminate clients. All four (4) staff who were interviewed denied the allegation. LPA tour the facility during resident interview, LPA observed staff treated clients nicely. Therefore, there is not a preponderance evidence to prove the facility staff discriminate against client.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegations is UNSUBSTANTIATED.

NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Bonnie Tao
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2023

LIC9099 (FAS) - (06/04)

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