198601446-1-13-2023-28-AS-RORN-CN6PG7-20230117101749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601446
Report Date: 01/13/2023
Date Signed: 01/13/2023 01:00:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2023 and conducted by Evaluator Angelica Rea

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20230109152917

FACILITY NAME:	GATEWAYS NORMANDIE VILLAGE EAST		FACILITY NUMBER:	198601446
ADMINISTRATOR:	SANDY LONG		FACILITY TYPE:	735
ADDRESS:	1355 SOUTH HILL STREET		TELEPHONE:	(213) 389-5820
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90015
CAPACITY:	60	CENSUS: 50	DATE:	01/13/2023
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Dr. Brynne MacPhail		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff serve cold meals to resident in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Rea conducted a visit in response to the above allegation. On today's visit, LPA met with Dr. MacPhail, who assisted with the visit.

Regarding the allegation that staff serve cold meals to residents in care, the investigation consisted of Interview(s) with Staff #1 - Staff #3, Resident #1 - Resident #6, review of facility menu, review of facilty schedule including meal times, and snack times, and tour of kitchen and dining area.

Staff interviewed denied the allegations. Staff stated that the facility meals are prepared off site and are brought to the facility and immediately place into heat trays. Residents who are on dietary restrictions receive their meals in individual pre-packaged styrofoam containers, and those arrive at the facility in warming bags. Staff stated that there is a microwave in the kitchen, and staff can reheat food for residents who would like their food warmed up.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230109152917

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: GATEWAYS NORMANDIE VILLAGE EAST	FACILITY NUMBER: 198601446
	VISIT DATE: 01/13/2023

NARRATIVE

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Residents interviewed were unable to corroborate the allegation. 5 out of 6 residents stated that occasionally the food is cold, but there is a microwave in the kitchen, and they can ask staff to heat their food up. 5 out of 6 residents stated that they didn't have any issues with the meals, and the food service is good.

LPA observed during today's visit that food was delivered, and was placed in heating trays, prior to being served to residents. Meals for residents with dietary restrictions were in a warming bag. LPA observed that there is a microwave in the kitchen.

Based on LPA's observations and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Dr. MacPhail,

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2023

LIC9099 (FAS) - (06/04)

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