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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601561
Report Date: 11/20/2025
Date Signed: 11/20/2025 11:59:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250505090334
FACILITY NAME:AMBIRIA HOMES IFACILITY NUMBER:
198601561
ADMINISTRATOR:CARMEN VARGASFACILITY TYPE:
735
ADDRESS:6424 SHERMAN WAYTELEPHONE:
(323) 771-6800
CITY:BELLSTATE: CAZIP CODE:
90201
CAPACITY:4CENSUS: 4DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:House Manager Horace EvansTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff speaks inappropriately to resident
Staff are not permitting resident to have visitors
Staff are not providing adequate food service
Staff do not ensure the facility has a sufficient amount of food
Staff interacts with resident in an inappropriate manner
Staff do not ensure resident has privacy in their room
INVESTIGATION FINDINGS:
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The purpose of today's visit is to gather additional information in regards to the above allegations.
At today's visit House Manager Horace Evans was interviewed, Staff S1 was interviewed and Client C1 was interviewed. Regional Center Coordinator for Client C1 was interviewed. Family member of Client C1 was interviewed.
Initial visit was conducted on 05/08/25 and included the following:
Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegations. LPA met with Facility Staff Carmen Alcala and explained the reason for the visit.
The investigation consisted of: LPA collected copies of facility menu. LPA also conducted a tour of facility which included observations of facility kitchen, common areas, dining room and garage. LPA observed an ample amount of food at the time of the visit. There was enough food for 7 days non perishables and 2 day perishables. LPA additionally observed additional supply of food in the facility garage.
Client C1's file was reviewed and various documents were submitted.
House Manager Horace Evans was interviewed telephonically.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20250505090334
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: AMBIRIA HOMES I
FACILITY NUMBER: 198601561
VISIT DATE: 11/20/2025
NARRATIVE
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Subsequent visit was conducted on 09/25/25 and included the following:
Licensing Program Analyst (LPA) Glenn Trueman made an unannounced subsequent complaint visit to gather information pertaining to the above-mentioned allegations and deliver findings. LPA met with Facility Staff S1 and explained the reason for the visit.
At today's visit 09/25/25 Staff S1-S4 were interviewed and Client's C1- C2 were interviewed. Attempts were made to interview Client C3 were unsuccessful as C3 was unable to respond to questioning being non-verbal.
Also the food supply in the kitchen and garage was checked again.
In regards to the allegation Staff speaks inappropriately to resident, Staff S1-S4 all stated that staff have not talked inappropriately to Client C1.
All stated that the Administrator has not talked inappropriate at all to Client C1. All stated that C1's boyfriend is very possessive and controlling and it's all coming from him.
All stated that the Administrator is a good person and goes by the book and has not made any lewd or inappropriate comments to Client C1 or to any client.
Administrator stated that this allegation is not true and unwarranted. Said he always talks with Client C1 and is patient explaining different things C1 may need assistance with.
Client C2 stated that the Administrator is a good person and never made bad comments to Client C1.
Said it is the other way around with Client C1 cursing at the Administrator who just brushes it off.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.
In regards to the allegation Staff are not permitting resident to have visitors, based on interviews conducted Client C2 stated that C2 was scared because of the threatening behavior of C1's boyfriend.
Said police had told the boyfriend he can't come here. Said other than that they are all allowed to have visitors.
Staff S1-S4 all stated that police said the boyfriend can't be here because they are cursed out and threatened. Also said they can have visitors, but regarding the boyfriend C2 and C3 are scared.
Administrator stated that they are allowed visitors and it is the police who said not be on the property.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.
In regards to the allegation Staff are not providing adequate food service, based on interviews conducted and tours of the food supply on 05/8/25 and today 09/25/25 there was a surplus supply of 2 day perishable and 7 day non- perishables.
Client C2 said it is not true that food is limited. Said C1 eats alot and they are not limited. They can eat whatever they want. Said no one tells them not to eat something.
Staff S1- S4 all stated that no one is limited. Said if they want a lot of food items they can have it.
Stated that C1 eats in abundance.
Administrator stated that there is a sufficient amount of food and that no one tells them they are limited and don't tell them not to eat something.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20250505090334
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: AMBIRIA HOMES I
FACILITY NUMBER: 198601561
VISIT DATE: 11/20/2025
NARRATIVE
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In regards to the allegation Staff do not ensure the facility has a sufficient amount of food, based on interviews conducted and tours of the food supply on 05/8/25 and today 09/25/25 there was a surplus supply of 2 day perishable and 7 day non- perishables.
Client C2 said it is not true that food is limited. Said if you look there is always alot of food.
Administrator stated that there is a sufficient amount of food and that no one tells them they are limited and don't tell them not to eat something.
Staff S1- S4 all stated that there is a sufficient supply of food and they shop 1x a week.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.
In regards to the allegation Staff interacts with resident in an inappropriate manner, based on interviews conducted and information gathered Client C2 stated that Client C1 is the one that speaks inappropriately to the Administrator.
Administrator stated that this allegation is not true and unwarranted. Said he always talks with Client C1 and is patient explaining different things C1 may need assistance with.
Staff S1-S4 all stated that staff have not talked inappropriately to Client C1.
All stated that the Administrator has not talked inappropriate at all to Client C1.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.
In regards to the allegation Staff do not ensure resident has privacy in their room, based on interviews conducted and information gathered Client C2 said that is not true and feels C1 lies alot. Stated no staff just walks into a clients room unless it seems like an emergency situation.
Staff S1- S4 said they all don't just walk into the room unless they have permission to or it's a safety concern.
Administrator stated that when it's med time and Client C1 doesn't respond to multiple knocks on the door they will go in to make sure C1 is fine.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.
It should be noted that findings of Unsubstantiated will remain the same after additional interviews conducted and information gathered at today's visit 11/20/25.
Exit interview conducted and copies provided.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3