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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601561
Report Date: 02/12/2026
Date Signed: 02/12/2026 03:59:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251230123135
FACILITY NAME:AMBIRIA HOMES IFACILITY NUMBER:
198601561
ADMINISTRATOR:CARMEN VARGASFACILITY TYPE:
735
ADDRESS:6424 SHERMAN WAYTELEPHONE:
(323) 771-6800
CITY:BELLSTATE: CAZIP CODE:
90201
CAPACITY:4CENSUS: 2DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:House Manager Horace EvansTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff speaks inappropriately to resident.
Staff interacts with resident in an inappropriate manner.
Staff do not accord dignity to resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced subsequent complaint visit to gather additional information pertaining to the above-mentioned allegations. LPA met with House Manager Horace Evans and explained the reason for the visit.
The initial visit was completed on 1/8/2026 and the investigation consisted of: Client C1's file was reviewed and various documents to be submitted.
House Manager Horace Evans was interviewed.
Staff S1 and Staff S2 were interviewed.
Client C2 and Client C3 were interviewed.
At today's visit 2/12/2026 Staff S3 and Staff S4 were interviewed. Representative from Regional Center was interviewed.
In regards to the allegation Staff speaks inappropriately to resident based on interviews conducted and information gathered it was revealed by Client's C2 and C3 who stated that the House Manager is nice and has never spoken to Client C1 in a bad way.
Client C2 stated that Client C1 does false allegations and also lies. Said House Manager is not that way.
Staff S1- Staff S4 all stated that House Manager has never spoken inappropriately to clients or their friends.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251230123135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: AMBIRIA HOMES I
FACILITY NUMBER: 198601561
VISIT DATE: 02/12/2026
NARRATIVE
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All stated that it is Client C1 who is cursing and yelling at clients and staff.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

In regards to the allegation Staff interacts with resident in an inappropriate manner, based on interviews conducted and information gathered Client's C2 and C3 stated that Client C1 is the one acting in an inappropriate manner.
Said Client C1 will take other clients food and cook it and take it out to her boyfriend.
Stated they both get their medication and meals and there has never been a problem.
Said staff tell her that is not fair to the other clients and Client C1 will curse and yell at them.
Staff S1- Staff S4 all stated they do everything appropriately for all the clients. All said Client C1 wants to bring food out to her boyfriend and let her know that you can't take other clients food out of facility and in turn Client C1 is the one interacting inappropriately.
Staff also stated that because of false statements made by Client C1 there are always 2 staff on duty when Client C1 is here.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

In regards to the allegation Staff do not accord dignity to resident, based on interviews conducted and information gathered Client's C2 and C3 stated that Client C1 is the one acting bad by cursing and yelling when not getting her way.
Both said it is Client C1 not giving others in the house dignity.
Both clients said medication is given 3x a day and they have never received their medication taped to their door and not ever taped on Client C1's door.
Staff S1- Staff S4 stated medication was never taped on Client C1's door.
Also all stated that Client C1 would get aggressive and rowdy at medication time and would stay in her room and they would give time for her to calm down.
Staff S2 also said that Client C1 got back from Day Program and was upset and wanted medication now. Said Client C1 is the one who said tape it on the door. Said that 20 minutes went by and Client C1 snatched up cup and meds. Staff S2 stated that she personally gave the medication to Client C1.
Interview with Regional Center Representative who stated that there is no evidence to support that the 3 allegations ever occurred.

It should be noted that Client C1 no longer resides at this facility.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.



Exit interview conducted and copies given to House Manager Horace Evans.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2