198601631-8-11-2026-28-AS-DSIS-DX6PKP-20260821112328

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601631
Report Date: 08/11/2026
Date Signed: 08/11/2026 06:06:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2026 and conducted by Evaluator Gabriela Castro

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260807084643

FACILITY NAME:	ST. JUDE'S ELDER CARE III		FACILITY NUMBER:	198601631
ADMINISTRATOR:	JUDY RAGANO		FACILITY TYPE:	740
ADDRESS:	146 SHIRE COURT		TELEPHONE:	(909) 263-3787
CITY:	SAN DIMAS	STATE: CA	ZIP CODE:	91773
CAPACITY:	6	CENSUS: 4	DATE:	08/11/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Judy Ragano, Administrator		TIME COMPLETED:	12:02 PM

ALLEGATION(S):

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Resident sustained multiple bruises due to staff neglect or physical abuse

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint investigation visit on 08/11/2026 to deliver findings regarding the above allegation. LPA was greeted by facility staff and explained the purpose of the visit. Administrator Judy Ragano arrived shortly thereafter.

During the investigation, LPA reviewed and obtained copies of the Staff Roster, Resident Roster, R1's Physician's Report, Face Sheet, and medication order. LPA also conducted a tour of the facility and observed the resident care environment. Additionally, LPA interviewed three (3) staff members (S1–S3) and three (3) residents (R1–R3). The investigation further included a review of records and documentation related to the allegation.

(continued on 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Gabriela Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260807084643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ST. JUDE'S ELDER CARE III	FACILITY NUMBER: 198601631
	VISIT DATE: 08/11/2026

NARRATIVE

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Allegation: Resident sustained multiple bruises due to staff neglect or physical abuse

It is alleged that R1 sustained multiple bruises while residing at the facility due to staff neglect or physical abuse. During staff interviews, S1–S3 denied observing bruising on R1's chest area or hands and denied knowledge of any incident that may have caused the reported bruising. Staff reported that R1 could become combative during personal care. S2 stated that S3 would sometimes assist by holding R1's hands to prevent R1 from hitting staff. Staff denied restraining or handling R1 roughly and reported that the only known skin concerns were pre-existing/healing wounds. During resident interviews, R1–R3 reported that they like living at the facility and are treated with respect and kindness. All three residents denied being handled roughly by staff. During the facility tour, LPA observed residents to appear appropriately cared for, with no immediate concerns observed regarding their care or overall condition.

Based on the investigation conducted, which included interviews with staff and resident, as well as a review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Gabriela Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026

LIC9099 (FAS) - (06/04)

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