198601660-5-5-2021-28-AS-MVAO-C2WNFC-20210511102519

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601660
Report Date: 05/03/2021
Date Signed: 05/05/2021 08:00:26 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2020 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20200731102304

FACILITY NAME:	POSADA AT WHITTIER		FACILITY NUMBER:	198601660
ADMINISTRATOR:	JANETTE HILL		FACILITY TYPE:	740
ADDRESS:	8120 S PAINTER AVE		TELEPHONE:	(562) 945-2651
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	114	CENSUS: 80	DATE:	05/03/2021
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Janette Hill		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Facility is in disrepair.

INVESTIGATION FINDINGS:

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The purpose of this report is to deliver the findings from the original complaint dated 7/31/2020.
The initial visit was conducted on 8/6/2020 and the following occurred:
Licensing Program Analyst (LPA) Glenn Trueman initiated a complaint investigation for the allegation listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted by tele-video with Administrator Janette Hill. LPA Trueman on 8/6/2020 at 12:40 PM conducted an interview with Administrator Janette Hill and also observed the elevator to be operable. At 1:00 to 1:40 PM Resident's 1-8 were interviewed.
Documentation from elevator company doing inspection was submitted along with plan to modernize the elevator submitted to licensing. Resident and Staff Roster to be submitted to licensing.
In regards to the allegation Facility is in disrepair, based on interviews conducted and information gathered Administrator stated that elevator was modernized .It was a 4 week project that was pre-planned. The pandemic hit and they didn't want to do the job after the pandemic. Job took 7 weeks.
Said residents would be assisted downstairs.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Wei Siew Ho	TELEPHONE: (323) 981-3969
LICENSING EVALUATOR NAME: Glenn Trueman	TELEPHONE: (323) 981-1652
LICENSING EVALUATOR SIGNATURE:	DATE: 05/03/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20200731102304

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: POSADA AT WHITTIER	FACILITY NUMBER: 198601660
	VISIT DATE: 05/03/2021

NARRATIVE

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Interviews with residents revealed that they wouldn't be able to go down for meals and it was more difficult to get around the facility with the elevator being inoperable.
1 client said they had to go all the way around downstairs and the walk was too far.
Said staff delivering food were running around to rooms. Food was horrible. It was cold.
It put a handicap on the kitchen and short staff. Stated it was terrible. said it put a load on people here.
2nd client revealed there was no extra activity and meals were served in rooms.
Stated they could not be kept hot. It wasn't cold, but was lukewarm.
Meats and vegetables were not really hot.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

Deficiency cited under California Code of Regulations Title 22
Hardcopy was provided via email for signature. Appeal Rights was provided.

SUPERVISOR'S NAME: Wei Siew Ho	TELEPHONE: (323) 981-3969
LICENSING EVALUATOR NAME: Glenn Trueman	TELEPHONE: (323) 981-1652
LICENSING EVALUATOR SIGNATURE:	DATE: 05/03/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 28-AS-20200731102304

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: POSADA AT WHITTIER	FACILITY NUMBER: 198601660
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/03/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/03/2021 Section Cited CCR 87303(a)	1 2 3 4 5 6 7	Maintenance and Operation The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Facility to ensure that facility be clean, safe, sanitary and in good repair at all times by POC due date. LPA observed elevator operable on initial visit 8/6/2020. Deficiency cleared.
	8 9 10 11 12 13 14	Based on observation and interviews, the licensee failed to ensure that the facility is clean, safe, sanitary and in good repair at all times with the only elevator in the facility inoperable for 7 weeks which posed a potential health and safety risk to clients in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Wei Siew Ho	TELEPHONE: (323) 981-3969
LICENSING EVALUATOR NAME: Glenn Trueman	TELEPHONE: (323) 981-1652
LICENSING EVALUATOR SIGNATURE:	DATE: 05/03/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2021

LIC9099 (FAS) - (06/04)

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