198601660-5-5-2023-28-AS-RORN-CRRVQ3-20230512163737

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601660
Report Date: 05/05/2023
Date Signed: 05/05/2023 02:40:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2021 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20210119115801

FACILITY NAME:	POSADA AT WHITTIER		FACILITY NUMBER:	198601660
ADMINISTRATOR:	JANETTE HILL		FACILITY TYPE:	740
ADDRESS:	8120 S PAINTER AVE		TELEPHONE:	(562) 945-2651
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	0	CENSUS: 85	DATE:	05/05/2023
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Diana Bautista, Current Administrator		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Residents not receiving assistance with bathing.
Facility is dirty and unkempt.
Facility is not being maintained.
Administrator does not meet required qualifications.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit regarding the above allegations .The purpose of the visit was discussed with current licensee " La Posada" Administrator Diana Bautista.

The investigation consisted of the following: On 1/28/21, staff (S1)/Administrator was interviewed. A tele-inspection of facility common areas, public restrooms, hallways, and rooms 103, 107, 110, 201, 202, 219, 221, 310, 318, 319, 322 was conducted from 3:50 pm- 4:45 pm via Microsoft Teams. The following documents were requested: LIC 500 Personnel Report, resident roster, admission agreement, care plan, Dec 2020 caregiver assignment book bathing schedule, copies of staff food handling certificates, copy of Activities Director job responsibilities, and copy of Administrator certificate. During today's visit, staff (S2- S5) and residents (R1-R6) were interviewed. The majority of the residents identified on this complaint are deceased.

See LIC 9099C for report continuation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Lisa Hicks	TELEPHONE: (323) 981-3972
LICENSING EVALUATOR NAME: Noemi Galarza	TELEPHONE: (323) 981-3974
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20210119115801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: POSADA AT WHITTIER	FACILITY NUMBER: 198601660
	VISIT DATE: 05/05/2023

NARRATIVE

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Allegation: Residents not receiving assistance with bathing. It is alleged that at least five (5) residents were not being given baths during the COVID-19 virus outbreak in December 2020 and January 2021, and went two (2) weeks without bathing. Allegedly, Administrator instructed caregivers not to bathe residents due to staffing shortages. Based on interviews conducted and record review, the findings indicate that the facility had to reschedule showers because the facility was short staffed, but residents did not go two (2) weeks without bathing. At that time, the facility had major staffing shortages because approximately 70% of staff were out ill or resigned due to the COVID-19 virus pandemic. The majority of residents identified on this complaint to have been affected were not interviewed because all aforementioned residents have since passed away. Only one (1) resident is still alive and stated that their bathing needs were met. A total of six residents were interviewed none reported bathing assistance issues.

Allegation: Facility is dirty and unkempt. It is alleged that the facility hallways/restrooms were not being cleaned and the rugs were not being vacuumed as a result of housekeeping staff shortages. It was reported that the facility did not have any scheduled housekeeper staff on shift due to staffing shortages. Administrator stated that prior to the December 2020 COVID-19 outbreak the facility had 4 housekeeper staff, but during the outbreak only one (1) housekeeper was on duty due to staff COVID-19 quarantine requirements. The facility hired 2 additional housekeepers in early January 2021. Staff interviews revealed that caregivers are responsible for doing light cleaning in resident rooms and laundry chores. At that time, caregivers and administration staff were assigned to remove trash and do general cleaning of common areas and resident rooms. Administrator stated that residents were notified that the facility was experiencing staffing shortages due to the pandemic and on-duty staff would try to meet resident needs. A lot of residents put their meal trays out in the hallways, so staff could easily pick up the food trays and any other room trash. Interviewed residents did not report major issues with facility cleanliness. Based on six (6) out of six (6) resident interviews, staff cleaned residents rooms and picked up the trash regularly. Staff denied the allegation, and stated that although there were staff shortages caregivers performed housekeeping duties when necessary.

See LIC 9099 C

SUPERVISOR'S NAME: Lisa Hicks	TELEPHONE: (323) 981-3972
LICENSING EVALUATOR NAME: Noemi Galarza	TELEPHONE: (323) 981-3974
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20210119115801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: POSADA AT WHITTIER	FACILITY NUMBER: 198601660
	VISIT DATE: 05/05/2023

NARRATIVE

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Allegation: Facility is not being maintained. It is alleged that the facility did not have a maintenance staff since December 2020. As a result, the facility leaks and clogged toilets were not repaired. Based on staff interviews, it was confirmed that the facility fired the maintenance director in late December 2020, but a plumber was called when staff could not resolve toilet plumbing issues. In addition, the facility had a vendor that completed minor facility repairs. Both, plumber and maintenance vendors respond to facility needs as needed. All staff interviews confirmed that the facility has on-going plumbing issues that result in toilet clogging and water pressure issues. However, all staff stated that the plumbing issues are linked to city plumbing pipe problems related to overgrown street tree roots that cause pipe issues. A total of six residents were interviewed. None reported that the facility's maintenance is neglected. The findings indicate that the facility addresses all plumbing issues and complete repairs in a timely manner.

Allegation: Administrator does not meet required qualifications. It is alleged that former Administrator Janette Hill did not have prior experience working with Dementia elderly residents or education qualifications required for RCFE settings. Based on record review, the findings indicate that Ms.Hill had prior experience that met the RCFE required Administrator qualifications. In addition, Ms. Hill had an up to date Administrator Certificate; which requires continuous education training. All staff and residents interviewed stated Ms. Hill met required qualifications.

Based on record review and interviews conducted the findings indicate, although the allegation(s) may have happened or are valid, there are not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are UNSUBSTANTIATED.

An exit interview was conducted with current Administrator Diana Bautista. A copy of the report was issued.

SUPERVISOR'S NAME: Lisa Hicks	TELEPHONE: (323) 981-3972
LICENSING EVALUATOR NAME: Noemi Galarza	TELEPHONE: (323) 981-3974
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023

LIC9099 (FAS) - (06/04)

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