The details of the complaint alleged that R1, as of two months ago, is no longer at the facility. However, the facility is charging for services not provided for R1 as R1 was in the hospital for two months. On 06/27/24, from 11:00am-1:00pm, LPA interviewed staff (S1) regarding the allegation. R1 could not be interviewed because R1 is no longer at the facility and no new contact information was given. 1 of 1 staff denied the allegation that the Staff are charging resident for services not rendered. S1 stated that R1 was in the hospital for several months and returned on 03/22/2024 where R1 was placed in the Memory Care unit as opposed to Assisted Living where the resident was living before R1 went into the hospital. S1 stated that the resident lived at the facility until 04/23/2024 when a thirty-day notice was given by the family member that they were taking R1 home. S1 advised that they needed to give a thirty-day notice, as stated in the admission agreement. LPA reviewed the admission agreement (Dated: 03/21/2024) that states if You move out without providing thirty (30) days’ notice, You will be responsible for the amount of your monthly fee through the date You move plus one full month’s fees.

However, S1 stated that the resident is not being charged for services not rendered, when in fact the resident is due a refund for $7,157.42. After the facility prorated fees and the months the resident was in the hospital the residents account had a credit due. LPA reviewed the Final Account Statement (Dated: 05/31/2024) as well as the Resident Charges/Payments Ledger for 11/13/2023-06/27/2024 (Dated: 06/27/2024) and found that a refund was due. S1 stated that the facility has the check for the resident and has tried to get in contact with the family member that has Power of Attorney, but they have not returned their calls. S1 stated that the check is here for the resident, they did not want to mail it as the address may have changed. They will continue to call the family member until the matter is resolved and the check has been issued.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Staff are charging resident for services not rendered. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted with Andrea Weathersby, Administrator, and a copy of this report was provided.