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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601740
Report Date: 02/06/2023
Date Signed: 02/06/2023 10:53:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2023 and conducted by Evaluator Luis Mora
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20230130134001
FACILITY NAME:QUALITY OF LIFE ACADEMYFACILITY NUMBER:
198601740
ADMINISTRATOR:NNAEMEKA EZENAGUFACILITY TYPE:
775
ADDRESS:8439 CALIFORNIA AVENUETELEPHONE:
(562) 372-4750
CITY:SOUTH GATESTATE: CAZIP CODE:
90280
CAPACITY:66CENSUS: 39DATE:
02/06/2023
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Joshua Corzantes – DirectorTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Client was physically assaulted by other clients in care.
Clients are allowed to smoke marijuana in the facility.
Facility is not safeguarding client's personal belongings.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Luis Mora and Erik Zaragoza conducted an unannounced complaint visit to determine the validity of the above-mentioned allegations. LPAs met with Joshua Corzantes (Director) and explained the reason for the visit.

The investigation consisted of the following: LPAs obtained copies of the clients and staff rosters, interviewed the Director, Staff 1 - Staff 6 (S1 - S6) and Client 1 - Client 6 (C1 - C6), and toured the facility.

The investigation revealed the following: regarding the allegation "client was physically assaulted by other clients in care", the director and staff interviewed denied the allegation and stated there has been no physical assaults on any of the clients. Clients interviewed revealed that 5 out 6 clients could not corroborate with the allegation.
(Continued to LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Luis Mora
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20230130134001
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: QUALITY OF LIFE ACADEMY
FACILITY NUMBER: 198601740
VISIT DATE: 02/06/2023
NARRATIVE
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Regarding the allegation "clients are allowed to smoke marijuana in the facility", the director and staff interviewed denied the allegation and stated that marijuana is not allowed in the facility, and that there is always a staff supervising clients in the designated smoking area. Clients interviewed revealed that 6 out 6 clients could not corroborate with the allegation. During the visit, the LPAs did not observed clients smoking marijuana and also did not smell marijuana at the facility.

Regarding the allegation "facility is not safeguarding client's personal belongings", it is alleged that a client was a victim of theft The director and staff interviewed denied the allegation and stated that there has been no reports of theft from the clients. Clients interviewed revealed that 6 out 6 clients could not corroborate with the allegation. LPAs observed that the facility has lockers for the clients personal belongings.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Luis Mora
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2