198601767-6-5-2026-11-AS-PMAA-DVRU27-20260707151128

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601767
Report Date: 06/05/2026
Date Signed: 06/05/2026 03:50:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Jose Anguiano

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260601084141

FACILITY NAME:	COLE VOCATIONAL SERVICES SIGNAL HILL		FACILITY NUMBER:	198601767
ADMINISTRATOR:	PORTER, LASONJA		FACILITY TYPE:	775
ADDRESS:	2798 JUNIPERO AVE		TELEPHONE:	(562) 912-7340
CITY:	SIGNAL HILL	STATE: CA	ZIP CODE:	90755
CAPACITY:	30	CENSUS: 15	DATE:	06/05/2026
		UNANNOUNCED	TIME BEGAN:	08:01 AM
MET WITH:	Summer Nguyen		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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Staff slapped client in care

INVESTIGATION FINDINGS:

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On 06/05/2026, at approximately 8:00 a.m., Licensing Program Analyst (LPA) Jose Anguiano conducted an unannounced complaint visit. LPA met with Administrator Summer Nguyen.
The investigation consisted of the following: On 06/05/2026, The Department interviewed three witnesses (W1–W3), six staff members (S1–S6), and eight clients (C1–C8). Records reviewed included the client roster, personnel roster, unpaid administrative-leave notice, Special Incident Report, nursing note, C1’s Client Development Evaluation Report, physical-therapy evaluation, and Individual Person-Centered Plan.
The investigation revealed the following: Regarding the allegation, “Staff slapped client in care,” it is being alleged that S1 slapped C1 while assisting C1 in the restroom. Interviews conducted revealed the following: During interview with W1 it was revealed that on 05/28/2026 W1 heard a slapping/clapping sound while C1 and S1 were behind a closed restroom curtain. W1 believed the sound was a slap but did not visually observe S1 slap C1.

Please see (LIC9099-C) for report continuation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260601084141

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: COLE VOCATIONAL SERVICES SIGNAL HILL	FACILITY NUMBER: 198601767
	VISIT DATE: 06/05/2026

NARRATIVE

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W1 reported the concern to staff by protocol. A staff member stated that C1 was assessed after the reported incident and that no signs of injury were observed. S1 denied slapping C1 and stated that S1 was clapping while interacting with C1. Other staff members interviewed did not report witnessing the alleged incident or observing S1 hit C1. W3 stated that W3 did not observe any unusual injuries or marks on C1 and confirmed that C1 is able to clap when asked. The Department interviewed eight clients. Due to communication limitations, several clients were unable to provide meaningful information regarding the allegation. C1 did not provide a response regarding whether S1 had hurt C1 or another client. Observations revealed the following: C1 was prompted to clap and was able to put one hand behind the other hand and produced a clapping motion. Records review revealed the following: Records documented that C1 is nonverbal, communicates through gestures, requires assistance with personal-care activities, and has left-hand weakness and limited left-wrist movement. Records also documented that C1 can use both hands to manipulate objects. A nursing note documented that staff completed a limited visual assessment of C1 after the reported incident. The note documented that C1 was already inside the family vehicle when assessed and that no apparent signs of injury or marks were observed.

Based on the evidence gathered, interviews conducted, observations, and records reviewed, although the allegation, “Staff slapped client in care,” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is Unsubstantiated.

An exit interview was conducted, and a copy of this Complaint Report was provided to the Administrator.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

LIC9099 (FAS) - (06/04)

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