198601783-2-14-2023-28-AS-RORN-CPRQ2U-20230309104743

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601783
Report Date: 02/14/2023
Date Signed: 02/14/2023 12:01:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2023 and conducted by Evaluator Christine Wong

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20230210090207

FACILITY NAME:	AIM HIGHER INC		FACILITY NUMBER:	198601783
ADMINISTRATOR:	MARINA DAVID		FACILITY TYPE:	775
ADDRESS:	1751 ROWLAND AVENUE		TELEPHONE:	(626) 332-2357
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91791
CAPACITY:	70	CENSUS: 50	DATE:	02/14/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Gabriella Brand		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff physically abused client while in care.
Staff spat on client while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christine Wong conducted an unannounced initial 10 days complaint visit to gather information regarding the above allegations. LPA Wong was greeted by Program Director, Gabriela Brand and the purpose of the today's visit was discussed.

The investigation consisted of the following: On the above date, LPA interviewed day program director, four staff (S1-S4), five clients (C2-C6) and C1's sister via telephone and obtained documents related to C1 which included face sheet, day program Annual Individual Service Plan, Annual Program Report, Semi-Annual Progress Report and case notes (June 2022 to Aug 2022)

The investigation revealed of the following: Allegation#1 "Staff physically abused client while in care." LPA interviewed all five clients and all denied the allegation. All clients reported staff are nice to them and they never witnessed any staff physically abused client at the day program
(See LIC 9099C for continuation)

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Christine Wong
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 02/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230210090207

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: AIM HIGHER INC	FACILITY NUMBER: 198601783
	VISIT DATE: 02/14/2023

NARRATIVE

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LPA interviewed staff and all denied the allegation and reported no staff would ever do this to client. The program director also reported she would not allow any of her staff doing it to clients. C1's sister also stated that no staff ever physically abused C1 while C1 was at the day program.

In regard to Allegation#2 "Staff spat on client while in care. " LPA interviewed five clients and all denied the allegation and reported no staff spat on client at the day program. All staff are nice and they love going to the program. LPA interviewed staff and all denied the allegation too. They reported no staff ever did that to clients in the day program and they witnessed any staff spat on client while in care.

Based on the interviews conducted with staff and clients and recorded review, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit Interview Conducted and a copy of the report and appeal right was provided to the Program Director Gabriella Brand.

NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Christine Wong
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 02/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2023

LIC9099 (FAS) - (06/04)

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