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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 198601783
Report Date: 12/18/2025
Date Signed: 12/18/2025 12:57:15 PM

Document Has Been Signed on 12/18/2025 12:57 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME:AIM HIGHER INCFACILITY NUMBER:
198601783
ADMINISTRATOR/
DIRECTOR:		GABRIELLA BRANDFACILITY TYPE:
775
ADDRESS:1751 ROWLAND AVENUETELEPHONE:
(626) 332-2357
CITY:WEST COVINASTATE: CAZIP CODE:
91791
CAPACITY: 70CENSUS: 69DATE:
12/18/2025
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
10:05 AM
MET WITH:Gabriella Brand - Program DirectorTIME VISIT/
INSPECTION COMPLETED:
01:00 PM
NARRATIVE
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Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced required 1-year visit. LPA met with Austin Wise, Asst. Program Director and Gabriella Brand, Program Director and explained the purpose of the visit. The day program is licensed to serve (70) adults, age range 18 and over, of which (10) may be non-ambulatory. The program's current total census is 69.
LPA utilized the Compliance and Regulatory Enforcement (CARE) tools for the visit today and observed the following:
The day program is a single story commercial building consisting of lobby, staff kitchen, administrative office, changing room, outing room, vocational room, cooking room, arts/expression/life skill room, exercise room, conference room/storage room, two (2) female bathrooms and two (2) male bathrooms. The program provides lockers for the clients. Activities were held indoors and clients have a choice to be taken out to the community if they choose to. The program does not supply food, each client brings their own lunch. A large refrigerator was observed to store clients meals that may need refrigeration. A separate refrigerator was observed in the staff kitchen for staff use only. A changing room was observed which is also used as an isolation area for clients. The activity supplies were observed, walls, floors and ceiling were all in good repair, hallway was free of obstructions, toilets and sink was operational. At 11am, hot water temperature was measured in one of the men's bathroom and tested at 88.5 deg F which was not within the required range of 105-120 degrees F. The program doe not store nor administer medications. The program has first aid kit with tweezers and manual, however, LPA observed expired medications such as diphen/antihistamine, non aspirin and triple antibiotic ointment. Total of (5) fire extinguishers were observed which were last serviced on Nov. 18, 2025. Personal Rights and Reporting Procedures were posted. Emergency Phone numbers, exit plan and programming schedules were posted. *****CONTINUED ON LIC809-C*****
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: AIM HIGHER INC
FACILITY NUMBER: 198601783
VISIT DATE: 12/18/2025
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The building contains central air conditioning and heating. Based on documents reviewed, fire drill was last conducted on Aug. 29, 2025 when it shall be conducted at least once every (3) months. Liability insurance is valid and expires on Apr. 19, 2026. LPA observed fire sprinklers and smoke/carbon monoxide detectors were interconnected and operable. Fire sprinklers were last inspected and passed on Dec. 5, 2025. No large bodies of water were observed at the program center and does not have an outdoor space. However, the program provides community outings for the clients.

LPA reviewed (6) staff files and (5) client files. Staff employed are over the age of 18 and have criminal background clearance, fingerprint cleared, health screening and have training.

The client files have the admission agreement, face sheet/emergency and identification information, physician's report/medical assessment, consent forms, and the current regional center progress/IPP report.

Deficiencies cited and Technical violation issued. Exit interview was conducted and a copy of this report along with the appeal rights were provided to Gabriella Brand, Program Director.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC809 (FAS) - (06/04)
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Document Has Been Signed on 12/18/2025 12:57 PM - It Cannot Be Edited


Created By: Bennette Pena On 12/18/2025 at 12:23 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: AIM HIGHER INC
FACILITY NUMBER: 198601783

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2025

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
82088(e)(1)
Fixtures, Furniture, Equipment, and Supplies
(1) Hot water temperature controls shall be maintained to automatically regulate temperature of hot water delivered to plumbing fixtures to attain a hot water temperature of not less than 105 degrees F (40.5 degrees C) and not more than 120 degrees F (48.8 degrees C).

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above in that hot water temperature was measured at 11am in one of the men's bathroom and tested at 88.5 deg F which was not within the required range of 105-120 degrees F which poses/posed a potential health, safety or personal rights risk to clients in care.
POC Due Date: 12/31/2025
Plan of Correction
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Program Director to ensure that hot water temperature is maintained within the required range of 105-120 deg F. Program Director to submit a 7-day log of the hot water temperature startting 12/19/2025 until 12/30/2025 and submit to CCL/LPA by POC due date.
Type B
Section Cited
CCR
82075(g)
Health-Related Services
(g) If the day program has no medical unit at the program site, first aid supplies shall be maintained and be readily available in a central location.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the Program Director did not comply with the section cited above in that the first aid kit has expired medications such as diphen/antihistamine, non aspirin and triple antibiotic ointment which poses/posed a potential health, safety or personal rights risk to clients in care.
POC Due Date: 12/31/2025
Plan of Correction
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Program Director to ensure that the first aid supplies are maintained with non expired medications. Program Director to send a proof (receipt and photo) that new first aid kit with supplies with new/non expired medications are maintained in the center to CCL/LPA by POC due date.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Lisa Hicks
NAME OF LICENSING PROGRAM MANAGER:
Bennette Pena
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 12/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 12/18/2025


LIC809 (FAS) - (06/04)
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