198601791-1-28-2026-28-AS-WSHO-DRLVAW-20260224151636

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601791
Report Date: 01/28/2026
Date Signed: 01/28/2026 03:55:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260120102933

FACILITY NAME:	CRYSTAL MANOR RESIDENTIAL CARE HOME		FACILITY NUMBER:	198601791
ADMINISTRATOR:	CHRISTINA HADDADIN		FACILITY TYPE:	735
ADDRESS:	3406 BALDWIN PARK BOULEVARD		TELEPHONE:	(626) 337-1424
CITY:	BALDWIN PARK	STATE: CA	ZIP CODE:	91706
CAPACITY:	26	CENSUS: 21	DATE:	01/28/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Administrator Christina Haddadin		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff is refusing to pay residents
Staff is resident's payee

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman made an unannounced visit to the facility and was greeted by Administrator Christina Hadddadin and explained the reason for the visit.
The purpose of the visit is a complaint visit to investigate the above allegations.
At today's visit on 01/28/2026 the following occurred:
LPA interviewed Administrator and Staff S1 and Staff S2.
Client and staff roster were submitted.
Client 1's file was reviewed and Admission Agreement, Physician's Report and Record of Client's Safeguard Cash Resources were submitted.
Client's C1- C 7 were interviewed.
In regards to the allegation Staff is refusing to pay residents, based on interviews conducted and information gathered interview with Client C 1 who stated that Staff did nothing wrong. Stated that he has always been paid on time all the way back from admission on 1/25/2019.
Said he was paid on 01/08/2026 and has usually been paid by the 7th. Said he was just frustrated at the

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260120102933

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: CRYSTAL MANOR RESIDENTIAL CARE HOME	FACILITY NUMBER: 198601791
	VISIT DATE: 01/28/2026

NARRATIVE

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time.
Interviews with Client C1- C7 who all stated that 1x a month P and I money is given to the clients by the Administrator and has never refused payments to the clients.
All stated that they are given the money on time and they have never missed any payments.
All have not heard of anyone not getting their P and I money.
Administrator stated that wallet was stolen and had to get a new bank card.
Wallet was found on the 6th and went to the bank on the 7th and P and I was paid on the 8th.
Staff S2 and Staff S3 stated that the Administrator did have the wallet stolen and also has never missed P and I payments to clients. Said they did get paid on the 8th and it is usually paid between the 3rd and 7th.
Both said the Administrator has never refused payment to clients.
P and I ledger for the years 2024-2026 show that payments were given monthly with no missed payments.
Based on record review, interviews conducted although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

In regards to the allegation Staff is resident's payee, based on interviews conducted and information gathered Client's C1-C7 stated that the Administrator is the payee and that they always get paid and haven't missed a payment. Client C1 stated that the Administrator is the payee and did nothing wrong. Said he was just frustrated and venting and did get paid timely on the 8th. Also said as payee since 2019 there have been no missed payments. Administrator stated that wallet was stolen which had bank card in it so a new card had to be ordered. Said otherwise direct deposit or other payment would be given as always. Staff S1 and Staff S2 stated that as payee the Administrator has never missed a payment each month.

P and I ledger for the years 2024-2026 show that payments were given monthly with no missed payments.

Based on record review, interviews conducted although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview conducted, and a copy of this report was provided to Administrator

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

LIC9099 (FAS) - (06/04)

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