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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601809
Report Date: 10/28/2025
Date Signed: 10/28/2025 01:34:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2024 and conducted by Evaluator Erica Mosley
COMPLAINT CONTROL NUMBER: 29-AS-20241016084833
FACILITY NAME:ELWYN NC - BABCOCKFACILITY NUMBER:
198601809
ADMINISTRATOR:LAURIE HERNANDEZFACILITY TYPE:
734
ADDRESS:5149 BABCOCK AVETELEPHONE:
(818) 287-5416
CITY:VALLEY VILLAGESTATE: CAZIP CODE:
91607
CAPACITY:5CENSUS: 3DATE:
10/28/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Nancy Reyes, RN - House Manager TIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Staff did not address a change in resident’s condition in a timely manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erica Mosley conducted an unannounced subsequent complaint visit to investigate the above listed allegation. The purpose of this visit is to deliver findings for the above listed allegation. Upon arrival at 11:30 a.m., LPA Mosley was greeted by staff who called the Administrator. The Designee, Laurie Herandez was unable to physically attend, however was available telephonically and designated House Manager, Nancy Reyes to sign the report.
On 10/15/2024 the Department received a complaint regarding the following allegation Staff did not address a change in resident’s condition in a timely manner. On 10/16/2024 LPA Mosley conducted the unannounced initial 10-day complaint visit. LPA conducted a physical plant tour to ensure there are no immediate health and safety concerns, from 1:50 p.m. – 4:30 p.m. LPA conducted in person interviews with the Administrator and one (1) staff, a telephonic interview with Responsible person of Resident #1 (RPR1), a file review, obtained copies of pertinent documents relevant to the investigation.
Report continued on LIC 9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Erica Mosley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20241016084833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ELWYN NC - BABCOCK
FACILITY NUMBER: 198601809
VISIT DATE: 10/28/2025
NARRATIVE
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(Page 2) Report continued from LIC9099...On 10/23/2024 subpoenaed hospital records from both hospitals where Resident #1 (R1) was hospitalized. On 11/05/2024 and 01/27/2025 received hospital records. On 10/29/2024 LPA Mosley conducted an unannounced subsequent complaint joint visit with North Los Angeles County Regional Center (NLACRC), Quality Assurance Specialist (QAS) Lisseth Carrillo, Registered Nurse (RN) Consultant, Jennifer Castaneda and California Department of Developmental Services, DDS Nurse Consultant III, Dr. Arnold Franco, DNP, FNP-BC. LPA and staff conducted a physical plant tour to ensure there are no immediate health and safety concerns, conducted in person interviews with two (2) staff from 12pm – 1pm. A file review and obtained copies of pertinent documents relevant to the investigation. From 11/18/2024 – 11/20/2024 LPA and NLACRC, QAS corresponded via email and on 11/20/2024 at 3:00p.m. corresponded via video chat. On 05/30/2025 starting at 10:08 a.m. LPA Mosley conducted an unannounced subsequent complaint visit, an entrance interview and a brief physical plant tour were conducted to ensure there are no immediate health and safety concerns, and facility is in compliance with Title 22 Regulations. At 11:57 a.m. conducted an in-person interview with a staff, at 12:12 p.m. conducted a telephonic interview with a former staff and collected copies of pertinent documents relevant to the investigation.

During today’s visit, starting at 11:32 a.m. LPA conducted the entrance interview and a brief physical plant tour to ensure there are no immediate health and safety concerns and facility is in compliance with Title 22 Regulations.

On the allegation Staff did not address a change in residents’ condition in a timely manner it is the concern of the reporting party (RP) that facility staff did not provide appropriate care to address the change in R1’s condition, which resulted in R1 being hospitalized. To investigate this complaint LPA conducted in person interviews, telephonic interviews, file and record review, corresponded via email and video chat, obtained copies of pertinent documents relevant to the investigation.

R1’s incident report revealed that on 10/03/2024, R1 was sent to the hospital at approximately 2:00 a.m. after the night nurse observed that R1 appeared pale. Vital signs were checked, revealing a present pulse and oxygen saturation at 71%. Oxygen was administered per physician’s orders, and 911 was called. CPR was initiated as directed by paramedics, and R1 was transported to Hospital #1 (H1).

Record review revealed that on 10/02/2024 facility staff communicated changes in R1’s condition to the PCP office via email and response time was between 5-7 hours.Report continued on LIC 9099-C PAGE 3...

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Erica Mosley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20241016084833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ELWYN NC - BABCOCK
FACILITY NUMBER: 198601809
VISIT DATE: 10/28/2025
NARRATIVE
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(Page 3) Report continued from LIC9099-C PAGE 2... Additionally, there was no documentation indicating home RN notification regarding the resident’s change of condition for assessment and development of care plan. Consumer notes revealed that R1 had daily staff documentation across AM, PM, and NOC shifts, detailing visitors, phone calls, important reminders for the next shift, hygiene, meals, medications, daily activities, medical/dental visits, and summaries of body checks for injuries. Hospital records confirmed that R1 had a complex medical history, including cerebral palsy, Cornelia de Lange syndrome, CHARGE syndrome, GERD, asthma, and G-tube dependence, and was admitted due to hypoxia and cardiac arrest.

The interview with the Administrator revealed that staff were monitoring R1’s residuals to assess digestion for their G-tube. Feedings were held three (3) times due to residuals exceeding 100cc. R1’s Primary Care Physician (PCP) was contacted after the first incident and advised staff to follow dietary orders. 10/03/2024 R1 was sent to the hospital at 2 a.m. after the night nurse noticed R1 appeared pale, pulse and O2 were checked. Pulse was present and O2 was at 71%. Oxygen was given per order and 911 was called. CPR was initiated as instructed by paramedics. R1 was transported to Hospital #1 (H1). R1 was admitted for respiratory failure. Intubation attempts were unsuccessful, and R1 experienced a gastrointestinal bleed. R1 was placed on high-flow oxygen. Additionally, the Administrator received only one (1) update from H1. Despite repeated calls, no further information was provided due to lack of authorization. As of 10/16/2024, no additional updates were received by H1. Prior to the hospitalization it was noted that RPR1 expressed concerns about R1’s body temperature and lethargy during visitation, though vitals were normal at the time and R1 was active with staff. On 10/23/2025 the Administrator was informed that R1 had passed away.

Interviews with staff revealed that R1 had one-to-one supervision and was constantly supervised. On 10/3/2024 around 2 a.m., R1 was sent to the hospital. Staff called 911 after observing symptoms. R1 was admitted in critical condition. R1’s assigned one-to-one staff provided support in the ICU and checked on R1 periodically. During the week of 10/3, staff noted R1 was not themselves. R1 did not eat, urinate, or have bowel movements on Monday 09/30 and Tuesday 10/1. R1 remained lethargic through Wednesday 10/2 and Thursday 10/3. Despite changes, R1’s vitals were normal and monitored closely by nursing staff. Although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation of Staff did not address a change in resident’s condition in a timely manner is deemed unsubstantiated at this time. No deficiencies were observed or cited during today’s inspection. Exit interview conducted. Report was reviewed and a copy was provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Erica Mosley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3