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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601864
Report Date: 04/03/2026
Date Signed: 04/03/2026 12:34:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Regina Cloyd
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260327152526
FACILITY NAME:DUNGARVIN CALIFORNIA - LONG BEACHFACILITY NUMBER:
198601864
ADMINISTRATOR:JUAN ZEPEDAFACILITY TYPE:
775
ADDRESS:2534 E SOUTH STTELEPHONE:
(562) 408-4801
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:30CENSUS: 29DATE:
04/03/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Marisabel SilvaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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9
Staff handled client in care in a rough manner.
INVESTIGATION FINDINGS:
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On 04/03/2026, Licensing Program Analyst (LPA) Regina Cloyd conducted an initial visit to gather information regarding the above allegation. LPA met with Program Director Marisabel Silva and the purpose of the visit was explained.

Investigation consisted of the following: On 04/03/2026, LPA obtained Personnel Report (dated 04/03/2026), Client Attendance Sheet, Program Assignments (03/26/2026) and CA Mandt training. LPA interviewed Staff #2 – #5 and Clients #2 – 5. Note: Staff #1 and Client #1 do not work nor attend this facility location.

Investigation revealed the following:
Regarding the allegation, “Staff handled client in care in a rough manner,” it is being alleged Staff #1 (S1) used his body to move Client #1 (C1) inside the building. Record review of Personnel Report does not include Staff #1. Review of Client Attendance Sheet does not include Client #1.
Continue to LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Regina Cloyd
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20260327152526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: DUNGARVIN CALIFORNIA - LONG BEACH
FACILITY NUMBER: 198601864
VISIT DATE: 04/03/2026
NARRATIVE
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Record Review of CA Mandt Training revealed nine out of nine staff members who worked on 03/26/26 PM received training. Four out of four staff interviews (S2 – S5) denied the allegation. S2, S4, and S5 indicated staff is trained in MANDT and use an open arm approach to guide clients who are standing. S5 indicated S1 and C1 attend another location and an internal investigation was conducted. Four out of four client (S2 – C5) interviews indicated staff has never handled them in rough manner nor pushed them.

Regarding the allegation, “Staff handled client in care in a rough manner, based on record review and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted and a copy of this report was provided to with Program Director Marisabel Silva.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Regina Cloyd
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2