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25 | Licensing Program Analyst (LPA) Ana Soto and Jeremiah Randle initiated a case management to the above facility. LPA's spoke with Kathy Espina, assistant administrator and the purpose of the visit was explained.
LPA Soto and LPA Randle arrived at the facility and knocked for several minutes without anyone coming to answer the door. LPA Soto called administrator Angelique Gradney and she attempted to call house phone, resident was on the phone so they did not answer. LPA Soto called administrator again after 5 minutes of the initial call to her. She informed LPA Soto that she will call staff personal cell. LPA Soto continued to knock at door and still no answer. LPA's waited outside for 15min without staff answering the door. Finally, a resident came to the door and opened it. He was not sure where the staff was. LPA Soto and LPA Randle entered the facility and looked for the staff. LPA's found staff in the back room helping a resident transfer to their wheel chair. The 2 staff members were assisting the one resident, but they did not hear the LPA's knocking at the front door. The facility does not have a doorbell or any kind of system to alert them someone is in the front door.
An exit interview conducted with Kathy Espina, Assistant Administrator |