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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601940
Report Date: 02/07/2026
Date Signed: 02/07/2026 11:23:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Kimberly Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251217105652
FACILITY NAME:VILLA FLORAFACILITY NUMBER:
198601940
ADMINISTRATOR:JOEL ALONZOFACILITY TYPE:
735
ADDRESS:10932 CARMENITA RD.TELEPHONE:
(562) 941-5249
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:34CENSUS: 27DATE:
02/07/2026
UNANNOUNCEDTIME BEGAN:
11:13 AM
MET WITH:Staff Thania Del CidTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not accord client dignity in their relationship with staff or other persons.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 02/07/2026, to deliver findings. On 12/22/2025, LPA Ramirez conducted an unannounced initial complaint investigation regarding the above allegation, and a need further investigation was documented. During today’s visit LPA Ramirez was greeted by Staff-Thania Del Cid and explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster, Staff#1 - 3 interviews (S1 – S3), Client#1- 5 interviews (C1 – C5), copies of Client#1 (C1): physician’s report, emergency contact information, needs/appraisal form, admissions agreement, and physical plant tour.

SEE 9099-C for continued report
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251217105652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA FLORA
FACILITY NUMBER: 198601940
VISIT DATE: 02/07/2026
NARRATIVE
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The investigation revealed the following: regarding the allegation “Staff did not accord client dignity in their relationship with staff or other persons.” It is alleged staff did not accord C1 with dignity. Five (5) out of the five (5) clients interviewed denied this allegation. Three (3) out of the three (3) staff interviewed denied this allegation. Interview with C1 revealed that C1 feels all staff treat C1 with dignity and respect C1’s right to deny assistance or treatment offered by staff. C1 revealed they felt staff try their best to meet C1’s needs and treat C1 well. Interview with S1 revealed that C1 needs redirection with certain activities of daily living and S1 has only suggested different ways to help C1 and has never treated C1 with disrespect. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited during this visit. Exit interview was conducted. A copy of this report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2