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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601940
Report Date: 02/09/2023
Date Signed: 02/09/2023 12:54:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2021 and conducted by Evaluator Angelica Rea
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20210208144154
FACILITY NAME:VILLA FLORAFACILITY NUMBER:
198601940
ADMINISTRATOR:ROSALINDA BUENVIAJEFACILITY TYPE:
735
ADDRESS:10932 CARMENITA RD.TELEPHONE:
(562) 941-5249
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:34CENSUS: 32DATE:
02/09/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Joel AlonzoTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Resident was sexually abused while in care
Staff spoke inappropriately towards resident
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Angelica Rea conducted another visit to deliver the final results of the investigation. LPA met with Administrator, Joel Alonzo, who assisted with today's visit.

Regarding the allegation that resident #1 was sexually abused while in care. The investigation consisted of interview(s) with Administrator, Staff #1 - Staff #3, Resident #2 - Resident #6, and review of Resident #1's file. Review of resident #1's file, indicated that resident #1 was issued several warning notices and an eviction notice dated 4/1/21 for violating house rules. Attempts were made to interview resident #1, however calls made to resident #1's family member, were not returned.

The investigation revealed the following: Resident #1 lived at the facility from 9/05/19 to 6/02/21. Resident #1 was discharged to family member's care on 6/2/21. Administrator and Staff interviewed denied the allegation. Staff stated that resident #1 did not report this allegation to staff.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20210208144154
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA FLORA
FACILITY NUMBER: 198601940
VISIT DATE: 02/09/2023
NARRATIVE
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Residents interviewed denied the allegation. They stated that to their knowledge there are no resident(s) who have been sexually abused while in care.

Regarding the allegation that staff spoke inappropriately towards resident #1. The investigation consisted of interview(s) with Administrator, Staff #1 - Staff #3, Resident #2 - Resident #6, and review of Resident #1's file.
Administrator and Staff interviewed denied the allegation. Staff stated that staff do not speak inappropriately towards residents. Residents interviewed denied the allegation. They stated that speak do not speak inappropriately towards residents.

Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation(s) are unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. An exit Interview conducted and copy of report was provided to Mr. Alonzo.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2