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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601942
Report Date: 10/20/2025
Date Signed: 10/20/2025 04:29:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251015150757
FACILITY NAME:INCLUSION SPECIALIZED PROGRAMS LLC - AGRAFACILITY NUMBER:
198601942
ADMINISTRATOR:KELLY HITCHENSFACILITY TYPE:
735
ADDRESS:5528 AGRA STTELEPHONE:
(562) 447-0991
CITY:BELL GARDENSSTATE: CAZIP CODE:
90201
CAPACITY:4CENSUS: 4DATE:
10/20/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:House Manager Luneesha YoungTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff left residents unsupervised for an extended period of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Trueman conducted an initial complaint investigation for the allegation listed above. LPA met with the house manager, Luneesha Young and explained the purpose of the visit.

The investigation consisted of the following:
On 10/20/25, an initial visit was conducted and LPA gathered documents from Client C1's file and Client C2's file. LPA also interviewed the Adult Protective Services (APS) Representative, House Manager and Staff S1-S2. During the visit today, Client's C1-C3 were interviewed. Attempts were unsuccessful in interviewing Client C4 who was unable to respond to questioning being non-verbal. Copy of Aagra Weekly schedule from 10/06-10/12 shows staff assigned to each shift.

The investigation revealed the following:
Allegation Staff left residents unsupervised for an extended period of time, based on interviews conducted and information gathered APS representative stated that Client C1 does not go to A Day Program so staff
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251015150757
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: INCLUSION SPECIALIZED PROGRAMS LLC - AGRA
FACILITY NUMBER: 198601942
VISIT DATE: 10/20/2025
NARRATIVE
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are always with C1 and never left unattended.
Also stated all clients are receiving appropriate care.
Said if someone is knocking on the door it is very hard to hear from the backyard area with there being a large facility.
Spoke with Client C2 who stated that Client C1 was in the backyard with the House Manager and that staff were not left unattended.
Said staff are always here with the clients. Said 2 individuals had been banging on her window and the door
and staff are always here because clients have alot of behaviors.
Spoke with Client C1 who stated that staff comes outside with her and Client C3 said staff are always here with them.
House Manager stated that C1 came outside with her and they didn't hear the banging on the door from the backyard area.
Staff S1 stated that there had been arguing by Client C2's bedroom and Staff never left C1 or any other client unattended.
Said there has not been any issues previously.
Staff S2 stated that clients are not left unattended.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Louneesha Young.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2