198601952-4-15-2025-28-AS-RORN-DFYLSF-20250422090038

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601952
Report Date: 04/15/2025
Date Signed: 04/15/2025 03:15:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2025 and conducted by Evaluator Christian Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250414162605

FACILITY NAME:	TOPAZ GEM HOME CARE		FACILITY NUMBER:	198601952
ADMINISTRATOR:	TORRES, GALILEO		FACILITY TYPE:	735
ADDRESS:	2996 ABBOTT ST		TELEPHONE:	(909) 908-8128
CITY:	POMONA	STATE: CA	ZIP CODE:	91767
CAPACITY:	6	CENSUS: 5	DATE:	04/15/2025
		UNANNOUNCED	TIME BEGAN:	01:16 PM
MET WITH:	Elizabeth Stacy DSP		TIME COMPLETED:	03:25 PM

ALLEGATION(S):

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Facility staff had a sexual relationship with client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christian Gutierrez conducted an unannounced complaint investigation regarding the above allegations. LPA was met by DSP worker Elizabeth Stacy and explained the purpose of the visit. Administrator Glenn Torres was notified by telephone.

The investigation consisted of the following: LPA Gutierrez requested and obtained copies of staff roster, client roster, C1’s face sheet, physicians report, facility special incident reports, and individual program plan (IPP). LPA conducted interviews with Administrator by telephone, staff 1 by telephone and staff 2-4 (S1-S4) in person, and clients 1 – 3(C1-C3).

SEE 9099C

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Christian Gutierrez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250414162605

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: TOPAZ GEM HOME CARE	FACILITY NUMBER: 198601952
	VISIT DATE: 04/15/2025

NARRATIVE

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In regard to the allegation” Facility staff had a sexual relationship with client”, it is alleged that staff engaged in sexual conduct with client. During interviews with staff four (4) out of four (4) stated that this never happened. Administrator stated police were called and C1 admitted that accusation was made up. During interviews with residents three (3) out of the three (3) stated that staff has never engaged in sexual behavior with them.C1 stated he/she lied, and when asked why C1 stated “just because”. LPA obtained copy of IPP report that stated C1 had lied about being physically abused at previous placement. LPA obtained case number for police report.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was given to DSP Imee Alarcio.

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Christian Gutierrez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025

LIC9099 (FAS) - (06/04)

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