198602039-8-29-2024-11-AS-JHAD-D9ERK8-20240924130505

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602039
Report Date: 08/29/2024
Date Signed: 08/29/2024 03:07:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2024 and conducted by Evaluator Perry Scott

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20240822204910

FACILITY NAME:	REGENT VILLA RETIREMENT HOME		FACILITY NUMBER:	198602039
ADMINISTRATOR:	GORDON, JENNI		FACILITY TYPE:	740
ADDRESS:	201 W WARDLOW RD		TELEPHONE:	(562) 595-6529
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90807
CAPACITY:	188	CENSUS: 149	DATE:	08/29/2024
		UNANNOUNCED	TIME BEGAN:	11:54 AM
MET WITH:	Jenni Gordon		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff do not allow residents to select the doctor of their choice.

INVESTIGATION FINDINGS:

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On 08/29/24, at 11:54am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Jenni Gordon, Administrator. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above.

The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1-S5) and residents (R1-R10). Resident Roster (Dated: 08/29/2024) Staff Roster (Dated: No Date), ID/Emergency Information (Dated: 08/20/2024 & 08/15/2024), Admission Agreement (Dated: 08/15/2024 & 08/20/2024), Physicians Report (Dated: 08/15/2024), and Pre-Placement Appraisal (Dated:08/15/2024) were obtained from the facility for R1-R3.

Report continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Janae Hammond	TELEPHONE: (424) 544-1027
LICENSING EVALUATOR NAME: Perry Scott	TELEPHONE: (707) 849-2315
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20240822204910

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENT VILLA RETIREMENT HOME	FACILITY NUMBER: 198602039
	VISIT DATE: 08/29/2024

NARRATIVE

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The investigation revealed the following: Allegation- Staff do not allow residents to select the doctor of their choice.

The details of the complaint alleged that the facility does not allow residents to have a choice in choosing their own doctor. On 08/29/24, from 12:00pm-2:00pm, LPA interviewed staff (S1-S5) and residents (R1-R10) regarding the allegation. 5 of 5 staff (S1-S5) denied the allegation that the Staff do not allow residents to select the doctor of their choice. 5 of 5 staff (S1-S5) interviewed stated that the residents do have a choice in who their doctor will be. Staff stated that before admittance to the facility the future residents are given a choice to keep their current doctor or transition over to the in-house doctors. The in-house doctors may be more beneficial to the residents that have doctors outside of the Long Beach area because of transportation issues, stated staff. But at no time are they not allowed to keep their current doctor if they choose to. The facility can provide transportation to take them to their doctor of choice, in the Long Beach area. However, the residents will have to provide their own transportation if the primary doctor of choice is outside of the Long Beach area.

LPA interviewed R1-R10 about the allegation and 10 of 10 residents that were interviewed denied the allegation that Staff do not allow residents to select the doctor of their choice. Residents R1-R3 stated that they were given an option to keep their current doctor or transition to the facilities in-house doctors. R1-R3 stated that they decided to transition to the in-house doctors after they had a chance to interview them and come to a decision on their own. They decided that it was more convenient and cost effective to use the in-house doctors. Residents R4-R10 stated that no one in the facility tried to coerce them into using the in-house doctors against their wishes and that they are satisfied with the care and supervision provided by the in-house doctors.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Staff do not allow residents to select the doctor of their choice. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted with Jenni Gordon, Administrator, and a hard copy of this report was provided.

SUPERVISOR'S NAME: Janae Hammond	TELEPHONE: (424) 544-1027
LICENSING EVALUATOR NAME: Perry Scott	TELEPHONE: (707) 849-2315
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024

LIC9099 (FAS) - (06/04)

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