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25 | Licensing Program Analyst (LPA) Glenn Trueman initiated a Plan of Correction (POC) visit. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s visit was conducted telephonically with Administrator Michelle Aguirre. LPA explained the reason for the call was to follow-up on the POC that was due on 3/10/21.
On 3/2/21, LPA delivered the substantiated findings for a complaint dated 1/07/21 (28-AS-20210107085253). The following allegation was substantiated; Licensee did not issue a refund in a timely manner.
The following regulation was cited on 3/2/21: HSC 1569.651(d).
The POC for this deficiency was submitted. Administrator submitted proof of check submitted to authorized representative.
Deficiency cleared.
No Civil Penalty Assessed.
This report was emailed for signature. |