During interviews with residents, LPA interviewed 10 out of 118, 9 out of 10 denied the allegation to be true. R1 was unable or unsure how to answer the question. R2 states, “I think they are from what I can see. I don’t know everything about what’s going on but yes. The staff are wearing mask, I wear a mask.” R3 states, I came here last year, and they are always telling me to wear my mask and they do test once per week.” R5 states, “I wear a mask.” R8 states, “I don’t think that’s true and from what I see they are doing a good job. As far as I notice staff are wearing mask and so are the residents. During an interview with a witness, W1 states, “I visit often, and everyone is wearing a mask. Some residents like R1 have to be reminded because they forget.”

Regarding the allegation: Facility does not allow resident to have visits. It’s being alleged that a resident can only have a person visit once per month. 7 out of 7 denied the allegation to be true. S1 states, “we are allowing visitors at any time.” S2 states, “we are allowing visitation. No one is being denied or only allowed to come once per month.” S3 states, “that’s false the residents have visitors all the time.” S4 states, “during covid we couldn’t allow visits, but it was for that reason. Now it’s no problem.” S6 states, “family and friends are allowed to come visit, there is no restrictions that I know of for anyone.”

During interviews with residents, 9 out of 10 denied the allegation to be true. R1 was unable or unsure how to answer the question. R2 states, “I have visitors come and they have never been refused.” R3 states, “I have visitors. My daughter, sister, my daughter’s husband and my grandkids come to see me all the time.” R4

Cont on 9099C

Regarding the allegation: Facility requires visitors to make appointments. It’s being alleged that the facility requires a visitor to make an appointment before visiting. 6 out of 7 denied the allegation to be true. Citing this was only the protocol during a covid outbreak and was not mandatory but encouraged. 1 staff was unsure. S1 states, “the health department closed us to the public. We couldn’t have admissions; Visitors are no longer required to make appointments. When we had the outbreak, we had that in place. Just so the facility wasn’t overcrowded.” S2 states, “. In memory care there are shared rooms, so we have people visit on the patio. It’s not so much of an appointment but just to let us know they were coming to make sure there was enough space and to be able to get the residents down to the patio area. S3 states, “We encourage appointments but mainly when we have positives because we have to test and check cards. At this moment, it’s not a requirement but when we are in a lockdown, it’s a requirement. S5 states, “we asked them to call ahead but that was only because we don’t want a lot of people in one space. It’s not required, we just ask. S7 states, “I don’t know if visitors are required to make appointments”

During interviews with residents, 9 out of 10 either denied or could not confirm the allegation to be true. Citing this was only the protocol during a covid outbreak. R1 was unable or unsure how to answer the question. R2 states, “my friend comes but she doesn’t come in my room. My friend shows up. She doesn’t have to make an appointment to see me.” R3 states, “only during the lock down, they needed to make appointments.” R5 states, “I don’t know if appointments need to be made when people come to visit.” R7 states, “my son does not have to make an appointment to come see me.” R8 states, “I have been asked to have dates and have it arranged but that was so we didn’t have too many people at once. I think that was the past but I’m not sure. I don’t think my visitors have to make appointments. I might notify the staff but that’s me.” During an interview with a witness, W1 states, “I still make an appointment although I may not have to.”

Regarding the allegation: Facility does not allow resident to have phone calls. Its being alleged that the facility is not giving residents access to the phone. 7 out of 7 denied the allegation to be true. S1 states, “of course, residents can use the phone. It’s in the lobby. The staff don’t monitor the phone. Its right at the front.” Cont. on 9099C

During interviews with residents, 9 out of 10 either denied or could not confirm the allegation to be true. R1 was unable or unsure how to answer the question. R2 states, that’s not true we have a house call. Who would even say that? That’s not true.” R3 states, “Oh yes, we are able to have phone calls. I can use the phone in the lobby. It’s been a while, but I also have a cell phone.” R5 & 6 states, “I have my own phone, so I don’t use that one.” R10 states, “I can call out and receive calls without issue.” During an interview with a witness, W1 states, “R1 doesn’t even know how to use a phone so that doesn’t seem correct. They don’t remember.”

Regarding the allegation: Staff do not answer facility phone. “It’s being alleged that staff do not answer calls, nor do they return voice messages.” 7 out of 7 denied the allegation to be true. “If we hear the phone, we answer it. There’s someone at the desk 24/ 7.” S3 states, “That’s not true, I answer and transfer calls all the time. S5 states, “We don’t get calls at the facility personally but the person at the front desk answers the calls and send them to us.” S7 states, “yes, the front desk answers the phone because we get the calls transferred all day long.”

During interviews with residents, 9 out of 10 either denied or could not confirm the allegation to be true. R1 was unable or unsure how to answer the question. R3 states, “I don’t know if staff answer the phone, but I mean they call the intercom when we have a call that’s how they called me to come down.” R5, “I don’t know if they answer the phone. I don’t call the front desk.” R8 states, “in the front office they do answer the phone and they direct the call where it needs to go.” R10 states, “I always see the staff answering the phone and I always get my calls.” During an interview with a witness, W1 states, “they always answer the phone for me.”