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32 | Continued LIC812-C page 2
During this inspection, no signs of neglect or abuse were observed. LPA Bunker conducted a thorough review of client records to ensure compliance and proper care standards. In line with standard procedure, LPA Bunker requested copies of relevant supporting documents for further analysis and record-keeping.
Allegation #1: Client sustained injuries due to staff neglect. Staff 1-2 (S1-S2) and clients 1-2 (C1-C2) interviewed stated that none of the clients sustained any injuries due to staff neglect. C1-C2 stated they never witnessed staff abusing any of the clients. C1-C2 stated they were happy living at the facility and staff treats them like family. C1-C2 stated the staff is their family. S1-S2 and C1-C2 stated staff is providing care and supervision as necessary to meet the client's needs. S1-S2 and C1-C2 denied the allegation.
Allegation #2: Staff are not providing a comfortable environment for clients. Staff 1-2 (S1-S2 and clients 1-2 (C1-C2) stated staff are providing a comfortable living environment for clients in care. C1-C2 stated they are not afraid of the facility staff. C1-C2 stated they were happy in the home. S1-S2 and C1-C2 denied the allegation.
The Investigation revealed the following: Interviews with S1-S2, C1-C2, and the Westside Regional Center Service Coordinator (SC) unanimously indicated that none of the clients exhibited any facial bruises or injuries. S1-S2, C1-C2, and the SC collectively affirmed that the clients do not harbor any fear towards the staff. C1-C2 particularly noted that the staff members treat the clients akin to family members. It was consistently reported by S1-S2, C1-C2, and SC that the clients are residing in a comfortable, safe, and healthy environment, with all their care needs being adequately met. S1 disclosed that she had proactively self-reported the allegations to various authorities, including the Community Care Licensing Division (CCLD), Westside Regional Center (WRC), Adult Protective Services (APS), Long Term Care Ombudsman (LTCO), and the Inglewood Police Department, before the formal lodging of the complaint. On December 05, 2023, representatives from the Westside Regional Center, APS, and the Inglewood Police Department (IPD) visited the facility to conduct a thorough investigation into the complaints. The investigations by the WRC and APS concluded with the determination that the allegations were unsubstantiated. Officers from the IPD, following up on APS report #921097, stated that their investigation did not reveal any signs of neglect, abuse, or immediate health and safety threats. The IPD officer expressed no concerns and declared the case closed. LPA Bunker did not see any bruises or injuries on the client. S1-S2 and C1-C2 categorically denied all allegations.
Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. There were no deficiencies cited. Exit interview conducted. |