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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602134
Report Date: 06/04/2026
Date Signed: 06/04/2026 02:42:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2026 and conducted by Evaluator Mario Leon
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260529151706
FACILITY NAME:GLEN PARK AT LONG BEACHFACILITY NUMBER:
198602134
ADMINISTRATOR:ACE HUYNHFACILITY TYPE:
740
ADDRESS:1046 E 4TH STTELEPHONE:
(562) 432-7468
CITY:LONG BEACHSTATE: CAZIP CODE:
90802
CAPACITY:208CENSUS: 109DATE:
06/04/2026
UNANNOUNCEDTIME BEGAN:
08:37 AM
MET WITH:Ace Huynh - AdministratorTIME COMPLETED:
02:47 PM
ALLEGATION(S):
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9
Staff did not distribute residents' medications as prescribed
Staff do not provide a comfortable environment for residents in care
INVESTIGATION FINDINGS:
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On 06/04/26 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. California Department of Social Services (CDSS) was met by staff one, Ace Huynh - Administrator (S1), and the purpose of the visit was explained. CDSS was assisted by Davila Alvarez (S2) and toured the facility.
The investigation consisted of the following:
Between 9:00AM and 1:00PM CDSS interviewed ten (10) out of one-hundred and nine (109) residents (R1-R10) and four (4) out of fifty-five (55) staff (S1-S4). CDSS collected documents listed as follows: Resident roster (Dated: 06/03/26), Staff roster (Dated: 06/02/26), Admission Agreement of resident one (R1) (Dated: 02/08/22), medical transport of resident 11 (R11) and medications administration record (MAR) of R1 and R12 for the month of May, 2026 (05/2026).
The investigation revealed the following:
Regarding the allegation “Staff did not distribute residents' medications as prescribed”, it is being alleged that on 5/25/2026, the facility was short staffed and that medications were not delivered to all residents in care. Report continues, please see LIC9099-C.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20260529151706
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: GLEN PARK AT LONG BEACH
FACILITY NUMBER: 198602134
VISIT DATE: 06/04/2026
NARRATIVE
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Record reviews revealed the following: During the month of May (05/2026) CDSS reviewed two (2) MARs and there were zero (0) discrepancies observed. Interviews revealed the following: Nine (9) out of ten (10) (R2-R10) residents and all four staff (S1-S4) have denied the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.
Regarding the allegation “Staff do not provide a comfortable environment for residents in care”, it is being alleged that another resident speaks too loudly on a daily basis and staff have spoken to this resident, yet the volume of their voice remains loud. Record reviews have revealed that, within house rules, the grievance procedures are listed. Interviews revealed the following: Six (6) out of ten (10) (R4-R8 and R10) residents and all four staff (S1-S4) have denied the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.

There have been zero (0) deficiencies cited during today's visit.

An exit interview was held with staff one, Ace Huynh, and a copy of this report has been provided.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2