198602134-8-21-2026-11-AS-UCOL-DXWVX9-20260914164907

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602134
Report Date: 08/21/2026
Date Signed: 08/21/2026 03:45:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2026 and conducted by Evaluator Jose Anguiano

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260608113854

FACILITY NAME:	GLEN PARK AT LONG BEACH		FACILITY NUMBER:	198602134
ADMINISTRATOR:	ACE HUYNH		FACILITY TYPE:	740
ADDRESS:	1046 E 4TH ST		TELEPHONE:	(562) 432-7468
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90802
CAPACITY:	208	CENSUS: 106	DATE:	08/21/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Ace Huynh		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff do not provide a comfortable environment for residents in care

INVESTIGATION FINDINGS:

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On 08/21/2026 approximately 8:00AM, Licensing Program Analyst (LPA) Jose Anguiano conducted an unannounced subsequent complaint visit to continue the investigation and deliver findings. LPA met with Administrator Ace Huynh and explained the purpose of the visit.
The investigation consisted of the following: The Department conducted interviews with eleven residents (R1-R11) and three staff members, Administrator Ace Huynh (A1), staff (S2-S4). The Department also collected and reviewed facility Staff roster dated 07/30/26 & Personnel roster 08/12/26, Activities calendar date ranges from May to August 2026.
The investigation revealed the following: Regarding the allegation, “Staff do not provide a comfortable environment for residents in care,” it is alleged that staff allowed a loud religious activity to occur in or near the dining room, which caused residents to become uncomfortable.

Please see report continuation (LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260608113854

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH	FACILITY NUMBER: 198602134
	VISIT DATE: 08/21/2026

NARRATIVE

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Observations revealed the following: The Department observed the dining room and surrounding common areas and did not observe any religious activity or conditions causing discomfort to residents during the visits. Records reviewed revealed the following: The Department reviewed the facility’s May and June 2026 Activity Calendars, which did not document the alleged religious activity in the dining area. Interviews conducted revealed the following:
The Department interviewed eleven residents (R1-R11). One of eleven residents (R1) supported the allegation and reported that loud religious singing occurred in the dining room near the entrance. Seven of eleven residents (R2, R3, R5, R6, R7, R8, R9) did not support the allegation. Resident (R3 & R5) recalled a singing group but did not identify the activity as religious and did not find it uncomfortable. Three of eleven residents (R4, R10, R11) either did not recall the event or were not knowledgeable of the occurrence.
The Department interviewed four staff members (A1, S2-S4). Administrator Ace Huynh (A1) did not recall the incident being reported. S2 disagreed with the allegation. S3 recalled the event occurring and stated the individuals were visitors associated with a resident. S3 further stated that staff intervened by informing the visitors that the activity could not continue due to the sensitivity of residents in care. S4 recalled the individuals visiting a resident and stated that no concerns regarding residents being uncomfortable were reported to staff at the time. Interviews confirmed religious singing occurred near the dining area; however, most residents did not report discomfort or interference, and the evidence did not show staff knowingly allowed the concern to continue.
Based on the evidence gathered, interviews conducted, and records reviewed, although the allegation “Staff do not provide a comfortable environment for residents in care” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated.

No deficiencies were cited in today’s visit. An exit interview was conducted, and a copy of this Complaint Report was provided to the Administrator.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026

LIC9099 (FAS) - (06/04)

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