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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602134
Report Date: 07/24/2026
Date Signed: 07/24/2026 03:21:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Felisa Shirley
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260720121155
FACILITY NAME:GLEN PARK AT LONG BEACHFACILITY NUMBER:
198602134
ADMINISTRATOR:ACE HUYNHFACILITY TYPE:
740
ADDRESS:1046 E 4TH STTELEPHONE:
(562) 432-7468
CITY:LONG BEACHSTATE: CAZIP CODE:
90802
CAPACITY:208CENSUS: 105DATE:
07/24/2026
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Ace Huynh, Executive DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not report an incident as necessary.
INVESTIGATION FINDINGS:
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On 7/24/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Executive Director, Ace Hunyh and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.

The investigation consisted of the following:

On 7/24/26 LPA Shirley reviewed copies of the following records: Staff and Resident Roster, Identification and Emergency Contacts, Physician’s Report, Unusual Incident Report, Internal Incident Report, Emergency Department Discharge Instructions and Discharge Orders. LPA Felisa Shirley conducted a tour of the facility and viewed facility video footage. LPA Shirley interviewed Staff 1 – Staff 7 (S1 – S7), and Resident 1 – Resident 5 (R1-R5).

Con'd on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20260720121155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: GLEN PARK AT LONG BEACH
FACILITY NUMBER: 198602134
VISIT DATE: 07/24/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Staff did not report an incident as necessary.

It is being alleged that R1 was stabbed in the back with a pen by R3 and staff failed to report the incident. On 7/24/26, LPA Felisa Shirley observed an Unusual Incident Report dated 7/24/26 for an incident involving R1 on 7/18/26. LPA Felisa Shirley also observed and reviewed an Internal Resident Incident Report dated 7/18/26. Per Unusual Incident Report, on 7/18/26 the front desk was notified that R1 had a wound on their back which appeared to be a puncture wound. Upon review of the Internal Resident Incident Report, staff observed blood seeping through R1’s shirt and observed a long blood stain across the back of the shirt. On 7/24/26, LPA Shirley reviewed the surveillance video which contained R1 and R3 sitting at the table in the activities room. R1 was sitting drinking iced tea and R3 had an activity book. The surveillance video covered the time period from 5:30 pm through 7:33 pm and there was no indication of an assault or any involvement by another resident. At 7:33pm, the caregivers made contact with the resident and observed blood on R1’s shirt. LPA Shirley toured the facility on 7/24/26 and inspected R1’s room to locate the shirt R1 was wearing on the day of the incident. Upon examination, no holes or tears were observed in the shirt.

LPA interviewed staff 1 – staff 7 (S1 – S7). Of those interviewed 4 out of 7 denied the allegation. Three staff did not know if incident was reported. LPA interviewed resident 1 – resident 5 (R1 – R5). Of those who interviewed 0 out of 5 denied the allegation. Four residents didn’t know if incident was reported and 1 resident did not answer.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff did not report an incident as necessary,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Executive Director, Ace Huynh.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2