198602208-3-27-2026-28-AS-LHIS-DSRMKC-20260402094029

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602208
Report Date: 03/27/2026
Date Signed: 03/27/2026 06:53:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Bennette Pena

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260112132224

FACILITY NAME:	ELEANOR RICHARDSON HOME		FACILITY NUMBER:	198602208
ADMINISTRATOR:	HOLLAND, TRAVIS		FACILITY TYPE:	735
ADDRESS:	462 E GROVE ST		TELEPHONE:	(909) 398-4488
CITY:	POMONA	STATE: CA	ZIP CODE:	91768
CAPACITY:	3	CENSUS: 2	DATE:	03/27/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Kolresha Colbert - DSP I		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff member's conduct poses a risk to residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Bennette Pena conducted a subsequent complaint visit regarding the above-mentioned allegation. LPA met with Kolresha Colbert, DSP I and explained the purpose of the visit. Administrator, Jose Alderete was called on the phone and was unavailable to come to the facility due to a meeting.

The investigation consisted of the following: On 01/13/2026, LPA conducted a tour of the physical plant, obtained copies of the Client & Staff Rosters, Staff schedule, Staff in-service training for Mandated Reporting, Zero Tolerance Policy and Personal rights, Staff #2 (S2) personnel files such as: Criminal Record Statement, Fingerprint/Clearance Exemptions, Health Screening, Personnel record, Employee rights and all training records. LPA interviewed Staff #1 (S1) and obtained the contact information for the QA and SC for San Gabriel Pomona Regional Center. LPA also attempted to interview Client #1 (C1) – Client #2 (C2) but unsuccessful due to their cognitive abilities. Prior to today's visit, LPA interviewed Stafff #2 (S2) – Staff #4 (S4) telephonically.
During today's visit, LPA obtained the staff & client rosters and delivered findings.******CONTINUED ON LIC9099-C*****

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260112132224

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ELEANOR RICHARDSON HOME	FACILITY NUMBER: 198602208
	VISIT DATE: 03/27/2026

NARRATIVE

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The investigation revealed the following:

Allegation: "Staff member's conduct poses a risk to residents in care." It is alleged that a staff member is accused of being involved in various violent crimes, including neglect and abuse, and is currently on probation. Staff interviewed stated that they were not aware of any convictions or criminal actions related to S2. Staff interviewed indicated that S2 has no history of workplace violence, abuse, or neglect that could pose a risk to clients in care. Staff also stated that S2 did not have any inappropriate interactions such as abuse or altercations with coworkers or clients. S1 confirmed that S2 has never been placed on disciplinary action, or any clients care plan violations. S1 also stated that S2 has provided clients with the required monitoring and assistance. Documents reviewed revealed that S2 had undergone background checks, including criminal record clearance, and had completed the necessary training. No serious injuries were reported among staff or clients related to the alleged abuse. And S2's personal issues did not lead to criminal convictions threatening safety or job performance. The Regional Center indicated that no complaint report regarding this allegation was ever reported to them. There were no witnesses, camera footage, or evidence obtained during the investigation to corroborate with the allegation. Therefore, there was insufficient evidence to corroborate with the allegation.

Based on statements and interviews conducted with staff, review of staff files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Kolresha Colbert, DSP I.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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