198602214-1-25-2024-28-AS-TVAO-D2ENVM-20240213094807

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602214
Report Date: 01/25/2024
Date Signed: 01/25/2024 03:25:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/18/2024 and conducted by Evaluator Cynthia D Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20240118152648

FACILITY NAME:	CENTER FOR BEHAVIORAL CHANGE 7		FACILITY NUMBER:	198602214
ADMINISTRATOR:	EBENEZER AKINOLA		FACILITY TYPE:	735
ADDRESS:	772 COBRE CT		TELEPHONE:	(909) 629-1715
CITY:	POMONA	STATE: CA	ZIP CODE:	91768
CAPACITY:	5	CENSUS: 3	DATE:	01/25/2024
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Ebenezer Akinola, Administrator		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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1. Staff hit client.
2. Staff threatened to pour water on client.
3. Staff did not treat client with dignity or respect.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation for the allegations listed above. LPA arrived unannounced and met with Administrator, Ebenezer Akinola. The purpose of the visit was explained.

The investigation consisted of LPA gathering copies of the staff roster, client roster, reviewing 3 Staff files, and collecting documents for 3 Clients. LPA interviewed the Administrator, 6 Staff, and 3 Clients.

The investigation revealed the following:
Allegation - Staff hit client. It is alleged that a staff slapped Client #1 behind the head. LPA conducted interviews with administrator and staff. The administrator was not aware of any staff hitting a client until recent. He stated that the San Gabriel/Pomona Regional Center Quality Assurance personnel conducted their investigation this week and determined unsubstantiated findings.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20240118152648

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: CENTER FOR BEHAVIORAL CHANGE 7	FACILITY NUMBER: 198602214
	VISIT DATE: 01/25/2024

NARRATIVE

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He stated the staff are trained to handle clients with care. They are professional and do not lay hands on clients. Staff interviewed denied slapping any clients on the head and have not observed any staff doing so. LPA interviewed 3 Clients who stated that staff do not hit them or other clients.

Allegation – Staff threatened to pour water on client. LPA interviewed 6 staff members who all denied filling a cup of water, chase Client #1, and threatened to pour the water on client. They have not seen any other staff threatening clients. They stated they redirect clients when necessary and client will comply. They receive ProAct training and will redirect a client before any behaviors escalate. They do not threaten clients to get them to comply either. LPA interviewed 3 Clients and 2 stated that staff have not threatened to pour water on anybody. One of the clients did not provide a response.

Allegation – Staff did not treat client with dignity or respect. Administrator stated that the staff are trained professionals and are often reminded of the client rights. They are patient with the clients and assist them when needed. Staff interviewed stated they treat clients with dignity and respect. They have not seen other staff yelling at clients. They remain calm when a client exhibits a behavior to prevent it from escalating. They will explain things to them and allow them to make their own choices. Staff indicated they receive training on client rights and ways to handle clients appropriately. LPA interviewed 3 clients and one of the clients did not respond to the questions being asked. 2 out of the 3 clients interviewed like the staff and are treated with respect. They stated staff do not yell at them or other clients.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the administrator. A copy of this report along with the appeal rights were provided.

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024

LIC9099 (FAS) - (06/04)

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