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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602243
Report Date: 03/23/2026
Date Signed: 03/23/2026 12:39:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Mayra Cota
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260212100512
FACILITY NAME:GARFIELD TERRACE LLCFACILITY NUMBER:
198602243
ADMINISTRATOR:SANDOVAL, ROSALIEFACILITY TYPE:
740
ADDRESS:1435 N GARFIELD AVETELEPHONE:
(626) 398-0527
CITY:PASADENASTATE: CAZIP CODE:
91104
CAPACITY:60CENSUS: 29DATE:
03/23/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Rosalie Sandoval, DirectorTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff did not dispense medications as prescribed.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mayra Cota, conducted an unannounced subsequent complaint visit to deliver findings regarding the above-mentioned allegation. LPA met with Rosalie Sandoval, Director and the reason for the visit was explained.

On 2/17/2026, LPA Cota visited the facility to initiate the investigation and conducted the following: LPA obtained copies of staff and resident rosters, toured the common areas of the facility with a focus on inspecting the medication room, reviewed medication for (7) residents, and obtained copies of January 2026 Medication Sheet for Resident 1 (R1), and February 2026 Medication Sheets for Resident 4 – Resident 6 (R4-R6). Interviews were also conducted with Staff 1 – Staff 4 (S1-S4).

During today’s visit, LPA Cota conducted interviews with Resident 2 – Resident 7 (R2-R7) and interviewed Staff 5 (S5) during the span of the investigation. LPA attempted to conduct interviews with Resident 1 (R1); however, R1 did not return calls from LPA after leaving messages at the day program R1 attends and the facility they currently reside in.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 28-AS-20260212100512
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: GARFIELD TERRACE LLC
FACILITY NUMBER: 198602243
VISIT DATE: 03/23/2026
NARRATIVE
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The investigation revealed the following:

Regarding: Staff did not dispense medications as prescribed.

It is alleged that the facility is not properly administering medication to resident during the 4:00 p.m. and 7:00 p.m. shifts by missing doses for days in a row.

Interviews with S1-S5 indicated that medication is dispensed as prescribed to residents in care. Interviews with S1 and S5 revealed that physician orders are followed to properly administer medication to residents; however, medication for R1 had not been administered as prescribed due to R1 seeming intoxicated particularly during the P.M. medication pass. S5, who works during the P.M. shift, indicated that S5 had not been giving R1 their medication which was scheduled to be given to R1 with dinner which takes place around 4:30 p.m. S5 stated that S5 did not give R1 their medication because R1 would be observed drinking alcohol down the street outside of the building and R1 seemed intoxicated when returning to the facility. S5 further indicated that the medication which was not given to R1 was the P.M. set. S5 stated that they could not recall how long R1 has gone without their P.M medication, but although it wasn’t a daily occurrence, it was missed several times a week for the past few months (exact dates could not be recalled by S5). Interview with S1 revealed that S5 acknowledged not dispensing R1’s mediation as prescribed due to R1 “being drunk.” During record review, the facility could not provide LPA with missed medication documentation, contact with physician regarding R1 missing doses or new physician orders indicating changes to current medication or discontinue orders for R1. Review of R1’s January 2026 medication sheet revealed that R1 should have been receiving (5) mediations which include medication to manage their glucose level and control their blood pressure. LPA reviewed medication for (7) residents and observed that R4 has a NovoLog Flex Pen (insulin injection)/100 units Sub-Q to be administered before meals and at bedtime per sliding scale received by the facility from the pharmacy on 1/30/2026. Review of R4’s medication revealed that R4’s insulin injections have not been dispensed to R4 by staff. LPA observed that the box in which the injection pen was sent out by the pharmacy was sealed and unused. Interview with S2 indicated that R4 has not received any injections from this prescribed pen since it was sent out by the pharmacy on 1/30/2026. S1 and S3 further indicated that R4’s insulin injections are to be administered on a “sliding scale” which means R4’s glucose level must be measured before their meals to determine if insulin is needed. However, the facility could not provide the Daily Blood Sugar Readings log for R4 which the facility uses to track resident's blood sugar checks and the levels before administering insulin.

***Continues on LIC 9099-C

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 28-AS-20260212100512
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: GARFIELD TERRACE LLC
FACILITY NUMBER: 198602243
VISIT DATE: 03/23/2026
NARRATIVE
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Interviews with (7) out (8) residents indicated that their medication is dispensed as prescribed and have no concerns with their medication needs. Interviews with staff, observations and record review corroborate the allegation that staff did not dispense medications are prescribed.

The preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations (Title 22), is being cited on the attached LIC 9099 D. An exit interview was conducted, and a copy of this report was provided.

Exit interview was conducted with Rosalie Sandova, Director, and a copy of this report, LIC 9099D and Appeal Rights was provided.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 28-AS-20260212100512
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: GARFIELD TERRACE LLC
FACILITY NUMBER: 198602243
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/23/2026
Section Cited
CCR
874659(a)(4)
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Incidental Medical and Dental Care
(a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by:
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Citation cleared during today's visit. Director provided LPA with copies of In-Service Training regarding: Safe Medication Management and Documentation conducted on 2/12/2026 and sign-in sheet for staff attendance.
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Per interviews with S1 and S5, R1 did not receive their P.M. medication as prescribed several time a week. Review of records and medication by LPA found that R4 has not received their insulin injections as prescribed and facility could not provide the Daily Blood Sugar Readings log for R4 which the facility uses to track resident's blood sugar checks and levels before administering insulin.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4