198602288-7-22-2025-28-AS-WSHO-DK8UJZ-20250804153821

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602288
Report Date: 07/22/2025
Date Signed: 07/22/2025 11:31:49 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2025 and conducted by Evaluator Elizabeth Irra

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250717084945

FACILITY NAME:	BRIGHTSIDE RESIDENTIAL INC		FACILITY NUMBER:	198602288
ADMINISTRATOR:	DUKES, KIPCHOGE		FACILITY TYPE:	735
ADDRESS:	517 RICHBROOK DRIVE		TELEPHONE:	(909) 622-5603
CITY:	POMONA	STATE: CA	ZIP CODE:	91767
CAPACITY:	4	CENSUS: 4	DATE:	07/22/2025
		UNANNOUNCED	TIME BEGAN:	07:40 AM
MET WITH:	Kipchoge "Kip" Dukes-Administrator		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Facility staff do not speak to client with dignity and respect.
Client was not permitted to stay home from day program.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elizabeth Irra conducted a visit to investigate the above allegations. LPA met with Kipchoge “Kip” Dukes (Facility Administrator) and explained the purpose of today’s visit.

During this visit, LPA obtained a copy of the staff and client rosters, interviewed Client #1 (C-1) through Client #4 (C-4), interviewed Staff #1 (S-1) through Staff #4 (S-4), reviewed C-1’s file and obtained relevant documentation. LPA also interviewed Service Coordinator from San Gabriel Pomona Regional Center. LPA left a voice mail message for a return call for Staff #5 (S-5).

Refer to LIC 9099C for the continuation of this report.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Elizabeth Irra
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250717084945

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHTSIDE RESIDENTIAL INC	FACILITY NUMBER: 198602288
	VISIT DATE: 07/22/2025

NARRATIVE

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Allegation: Facility staff do not speak to client with dignity and respect. It has been alleged that staff do not speak to clients with dignity and respect. Staff interviews revealed that staff treat and speak to all clients with dignity and respect. Interviewed staff indicated that staff (including S-1) do not bully nor speak poorly to any clients (including C-1). Interviewed staff indicated that they have not received any complaint nor concerns pertaining to this matter. Interviewed staff indicated that they are trained in client rights, mandated reporting and zero tolerance. Client interviews revealed that staff treat clients with dignity and respect. Interviewed clients indicated that staff (including S-1) do not bully nor speak poorly to any clients (including C-1). Interviewed clients indicated that they have not heard anyone complaining about this matter. Interviewed clients indicated that they have not witnessed any staff being disrespectful to any clients. Client interviews revealed that they are happy residing at this facility and they do not have any concerns. Interviews do not corroborate this allegation.

Allegation: Client was not permitted to stay home from day program. It has been alleged that clients are not permitted to stay home from day program. Staff interviews revealed that clients are permitted to stay home from day program. Interviewed staff indicated that (2) out of (4) clients attend day program services at this facility (4) to (5) days per week. Interviewed staff indicated that the other (2) clients attend a traditional day program outside this facility. Staff interviews revealed that all clients are permitted to stay home from program (including clients attending program at this facility). Interviewed staff indicated that clients are not forced to attend/participate in day program. Interviewed staff indicated that they have not received any complaints nor concerns pertaining to this matter. Client interviews revealed that clients are allowed to stay home from day program. Client interviews revealed that they can also select not to participate in program and stay home. Interviewed clients indicated that staff do not force clients to attend nor participate in day program. Interviewed clients indicated that they have not heard anyone complaining about this matter and they do not have any concerns. Interviews do not corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report and appeals rights were provided to Kipchoge "Kip" Dukes.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Elizabeth Irra
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025

LIC9099 (FAS) - (06/04)

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