198602392-7-15-2024-28-AS-LHIS-D7FMFF-20240723093414

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602392
Report Date: 07/15/2024
Date Signed: 07/15/2024 04:26:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2024 and conducted by Evaluator Alberto Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20240712141756

FACILITY NAME:	CHOICES R US - STOAKES		FACILITY NUMBER:	198602392
ADMINISTRATOR:	MARC SWEET		FACILITY TYPE:	735
ADDRESS:	9022 STOAKES AVE		TELEPHONE:	(562) 445-3009
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90240
CAPACITY:	4	CENSUS: 4	DATE:	07/15/2024
		UNANNOUNCED	TIME BEGAN:	10:29 AM
MET WITH:	Gilbert Cardenas - Senior Administrator Choices and John Paul - Administrator.		TIME COMPLETED:	04:31 PM

ALLEGATION(S):

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Staff did not ensure the facility has running water for the clients.
Staff did not ensure the facility had toileting and shower facilities for clients

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alberto Lopez made unannounced visit to investigate the above allegations.
LPA met with DPS Henry Owoh and discussed the purpose of the visit. Administrator John Paul arrived later and assisted with the visit.

The investigation consisted of LPA taking a tour of the entire facility inside and out and inspecting all the facility plumbing fixtures, interviewing four (4) staff (S#1-S#4), three (3) clients,(C#1-C#3) one (1) client refused to answer questions, two (2) witnesses (W#1-W2) LPA reviewed and obtained C1, C3 and C4 development evaluation reports, copy of staff and client rosters, Facility Consultation / Corrective action from South Central Regional center, Emergency disaster plan, Home depot receipts for plumbing supplies, and receipt for plumbing repair.

(Continued on page 9099C)

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20240712141756

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: CHOICES R US - STOAKES	FACILITY NUMBER: 198602392
	VISIT DATE: 07/15/2024

NARRATIVE

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Allegation: Staff did not ensure the facility has running water for the clients. It is alleged that there was no running water at the facility.

The investigation revealed that beginning July 11, 2024 at around 12 noon up until 7:30pm. Two toilets were back up at facility. Facility was not able to reach a Plummer and contacted a handyman W2. W2 stated W2 arrived at facility at around 4:00-4:30pm and was able to unclog one toilet but does not recall exact time and stated it may have been 6:00-6:30pm. LPA interviewed four(4) staff and all four (4) staff stated that there was always running water. The issue was that the two toilets were backed up. W2 reported that he returned to facility the next morning at around 7:30-8:00 am and installed a clean out which W2 used to unclog the other toilet. There is no evidence that the facility lacked running water at anytime.

Allegation: Staff did not ensure the facility had toileting and shower facilities for clients. It is alleged that client's had to use the back yard to urinate and that staff was instructed to "hose" clients down if they wanted a shower.

The investigation revealed: LPA interviewed four (4) staff, two (2) witnesses (W2), and three (3) clients. Four (4) of four (4) staff denied the allegations. Two (2) of three (3) clients stated that they have used the back yard to pee. Two (2) of three (3) clients could not collaborate the allegation regarding being hosed down. C4 stated C4 uses the hose in the back sometimes to wash C4. LPA did not observe a hose in the back yard. Administrator stated there has never been a hose in the back yard. Administrator stated that all clients were offered a trip to McDonalds or public place to use bathroom in the hours between 2:45PM and when the one toilet was fixed (approximately 6:00- 7:30pm, but all clients refused stating they did not need to use the bathroom. According to W1 Regional center QA, toilet was operating until 2:45 but issues remained. Administrator stated that the kitchen was available for clients to wash their hands and some clients collaborated that. W1 stated he was not aware of clients being hosed down. C1 has history of fabricating things according to file review. LPA followed one client to where client stated he urinated and LPA did not observe any evidence of urine or odor of urine at the location. There is not enough evidence to substantiate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the allegations are Unsubstantiated.

No deficiencies were observed or cited during today's visit.

An exit interview was conducted with Administrator, and copy of this report was provided.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2024

LIC9099 (FAS) - (06/04)

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