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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602405
Report Date: 04/27/2022
Date Signed: 04/27/2022 11:35:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2022 and conducted by Evaluator Ana Soto
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20220214113829
FACILITY NAME:ANEW DIRECTION ADULT LIVINGFACILITY NUMBER:
198602405
ADMINISTRATOR:PATRICIA DUFRENNEFACILITY TYPE:
735
ADDRESS:2300 S PACIFIC AVETELEPHONE:
(909) 210-0365
CITY:SAN PEDROSTATE: CAZIP CODE:
90731
CAPACITY:72CENSUS: 59DATE:
04/27/2022
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Patricia Dufrenne, AdministratorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Resident is being sexually harassed while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ana Soto conducted a subsequent complaint investigation to deliver findings and decisions for the allegation listed above. Today’s complaint visit was conducted with Patricia Dufrenne, the facility administrator.

The investigation consisted of following: Interviews and Record reviews. On 02/24/22, LPA Soto interviewed Administrator Patricia Dufrenne, House Manager, Telecare Director. LPA Soto received the following documents on 02/24/22: Resident Roster, Staff Schedule, Face sheet, Client warning letter, C1 Letter, Mar’s February, Eligibility Response letter, ID/Emergency information form, Pre-Placement, Functional assessment, Admission agreement, Physician’s report, Appraisal/Needs and Services Plan, House rules, Telecare notes and assessment, and DMH notes.




Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ana Soto
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20220214113829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: ANEW DIRECTION ADULT LIVING
FACILITY NUMBER: 198602405
VISIT DATE: 04/27/2022
NARRATIVE
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Based on the LPA's investigation, the investigation revealed the following. For Allegation 1 – Resident is being sexually harassed while in care.
Interviews with Administrator & House Manager stated that C1 has a history of being promiscuous and invites male clients to C1 room. It’s against house rules to have male clients in female client’s rooms. C1 has a problem with illicit narcotics and has been found a couple of times under the influence of those illicit narcotics and is also against house rules. C1 has been given a written warning on breaking house rules. Interview with Telecare Director stated that C1 does has a lot of issues and is under Doctor’s care for mental issues. The LAPD came to investigate the above allegation, and they conducted interviews with the C1 and other clients. No further investigation was done and did not take anyone into custody. The doctor has adjusted C1 medication, but C1 one refuses to take medication as directed. C1 sometimes complies when C1 family member asked C1 to do take medications. LPA Soto reviewed C1’s Physician’s report and Telecare assessment reports, they do verify that C1 has a medical condition which makes C1 hypersexual. The interviews and records reviewed do not concur with the above allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Patricia Dufrenne, Administrator, and a hard copy of report was provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ana Soto
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2