198602405-6-25-2025-11-AS-UCOL-DKNV66-20250818160857

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602405
Report Date: 06/25/2025
Date Signed: 06/25/2025 02:35:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Mario Leon

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20250623094709

FACILITY NAME:	ANEW DIRECTION ADULT LIVING		FACILITY NUMBER:	198602405
ADMINISTRATOR:	PATRICIA DUFRENNE		FACILITY TYPE:	735
ADDRESS:	2300 S PACIFIC AVE		TELEPHONE:	(909) 210-0365
CITY:	SAN PEDRO	STATE: CA	ZIP CODE:	90731
CAPACITY:	72	CENSUS: 65	DATE:	06/25/2025
		UNANNOUNCED	TIME BEGAN:	08:41 AM
MET WITH:	Kym Nator, Assistant Administrator		TIME COMPLETED:	02:42 PM

ALLEGATION(S):

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Illegal Eviction

INVESTIGATION FINDINGS:

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On 06/25/25 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff one, Kym Nator - Assistant Administrator (S1) and later by staff two, Dyan De Asis - Assistant Administrator (S2) and staff three, Patria Dufrenne - Licensee (S3) and the purpose of the visit was explained.
The investigation consisted of the following:
On 06/25/25 LPA requested and reviewed facility and resident documents, including the following: incident report of most recent altercation between residents (LIC624), clients' one, two and three (C1-C3) documents which include admission agreements of C1-C3 (dated:05/29/20 through 02/06/25), C1-C3 face sheets (dated:05/29/20 through 02/06/25), C1-C3 appraisals and any reappraisal(s) while clients have remained in care (dated: various). LPA interviewed four (4) out of sixty-five (65) clients (C2-C5), four (4) out of sixty-nine (69) staff (S1-S4) and two witnesses (W1-W2). C1 was not available due to current medical condition.

Report continues, see LIC9099-C.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20250623094709

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ANEW DIRECTION ADULT LIVING	FACILITY NUMBER: 198602405
	VISIT DATE: 06/25/2025

NARRATIVE

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The investigation revealed the following:
Regarding the allegation, "Illegal Eviction", it is being alleged that the facility will not allow a client to live at this facility. Interviews revealed the following: from 09:35AM - 12:00PM LPA interviewed staff one through staff four (S1-S4) and clients two through five (C2-C5). All four staff have informed LPA that there is no eviction notice for C1. S2 has stated, "we are all here to help C1, which is why we have contacted W2. (They) are like family to us.". Clients two through five (C2-C5) have indicated fear when questioned about C1 returning to the facility. Witness one (W1) has informed LPA that C2 will then have to press charges against C1, if C1 is to return to this facility. From 1:00PM - 1:10PM, LPA interviewed witness two (W2). W2 has confirmed S1-S4's statements regarding "constant contact" with W2, since the only incident that has included C1 since his admission, in order to keep C1 in a safe and healthy environment. Record reviews have revealed the following: One (1) incident report (LIC624) of the most recent altercation between residents had been provided, which verifies the incident's time and date, clients and staff who were involved. Video surveillance shows C1's physical act against C2, and later against C3, which resulted in the request of C2 to contact the local police department. S3 and W2 have both confirmed C1's updated housing location. From 2:20PM - 2:30PM, S2 and LPA have both observed client one/client six (C1/C6) room. C6 verified C1 is no longer residing in their room. S2 has confirmed C1's belongings have been retrieved by W2. Based on LPA's observation, record reviews and interviews conducted, the preponderance of evidence standard has not been met.Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.

An exit interview was conducted with Kym Nator, Assistant Administrator (S1), and a copy of this report has been provided.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025

LIC9099 (FAS) - (06/04)

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