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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602405
Report Date: 09/13/2022
Date Signed: 09/13/2022 01:50:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/24/2022 and conducted by Evaluator Troy Agard
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20220824150558
FACILITY NAME:ANEW DIRECTION ADULT LIVINGFACILITY NUMBER:
198602405
ADMINISTRATOR:PATRICIA DUFRENNEFACILITY TYPE:
735
ADDRESS:2300 S PACIFIC AVETELEPHONE:
(909) 210-0365
CITY:SAN PEDROSTATE: CAZIP CODE:
90731
CAPACITY:72CENSUS: 60DATE:
09/13/2022
UNANNOUNCEDTIME BEGAN:
09:56 AM
MET WITH:Joyce Garcia, Facility Manager TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Resident(s) uses illegal substance in facility.
INVESTIGATION FINDINGS:
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On 09/13/2022 Licensing Program Analyst (LPA) Troy Agard conducted a subsequent complaint investigation to deliver findings for the allegation listed above. LPA met with Joyce Garcia, Facility Manager and the purpose of the visit was explained.

The investigation consisted of the following: On 09/01/2022 LPA Agard conducted a tour of the facility grounds. The facility is a two-story building including 37 client rooms, office, kitchen, dining room, laundry room, and outside patio areas. The facility is licensed for a capacity of 72. LPA interviewed staff, residents, and reviewed records. LPA Agard requested the following documents, which were received at the time of visit: 1) a copy of the staff roster, 2) a copy of the resident roster, 3) A menu for the month of August and 4) C1’s file. An additional interview was conducted on 09/13/2022.

Cont on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Troy Agard
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 11-AS-20220824150558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: ANEW DIRECTION ADULT LIVING
FACILITY NUMBER: 198602405
VISIT DATE: 09/13/2022
NARRATIVE
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The investigation revealed the following: Regarding the allegation: Resident(s) uses illegal substance in facility. It’s being alleged that residents are using drugs in the facility and staff are allowing it. LPA interviewed 4 out of 16 staff in total. 4 out of 4 confirmed the allegation. S1 states, “there are residents here that are using illegal substances. I’ve made LIC forms about those as well and tried to evict some residents, but licensing said that these are not reasons for evictions.” S2 states, “yes the clients use drugs. I’m not sure what kind but they use. There are many people that sell on the street especially on Wednesday. There are people that sleep in the alley that sell drugs. Every Wednesday there is a white van that comes and parks in front. There are guys on bikes. I’ve seen lots of residents in here on drugs.” S3 states, “I only heard about weed because I can smell it. We have found a pipe. So maybe they are doing meth and hiding inside their room.” S4 states, “that’s true! All I can do is try to control it. They buy it off the street. If it gets bad, then they do get a 30-day notice. However, Licensing doesn’t like to put out people anymore for things like that.”

During interviews with residents, LPA interviewed 6 out of 60 residents. 1 out of 6 confirmed the allegation. 5 denied the allegation. C6 states, “they use drugs here. It varies from marijuana to methamphetamine. Besides C1 I can’t think of anyone else. C1 states, “no, haven’t seen anyone using drugs here. I’m not using drugs.” C2 states, “I’ve observed my roommate using marijuana, but I have not observed any other drugs. C3 states, “No, I have not observed anyone using drugs here. C5 states, “no, haven’t observed anyone using drugs. Weed, yes but meth, no. Just weed.”



Based on the interviews conducted. The “preponderance of the evidence” standard has been met; therefore, this allegation is substantiated. Title 22 Division 6 Chapter 8 Article 8 is being cited please see LIC9099D.

An exit interview was conducted and a copy of this report and appeal rights were given.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Troy Agard
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 11-AS-20220824150558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: ANEW DIRECTION ADULT LIVING
FACILITY NUMBER: 198602405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/13/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
10/04/2022
Section Cited
CCR
80072(a)(2)
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80072 Personal Rights (a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following: (2) To be accorded safe...to meet his/her needs. To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other
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Facility will develop a protocol to address the use of illicit drugs in the facility and steps to mitigate. This protocol will be reviewed with all facility staff. Protocol and training will be shared with licensing by POC due date.
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actions of a punitive nature, ...interference with the daily living functions…This requirement was not met as evidence by: interviews which shows that facility has a history of clients using illicit drugs
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Troy Agard
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/24/2022 and conducted by Evaluator Troy Agard
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20220824150558

FACILITY NAME:ANEW DIRECTION ADULT LIVINGFACILITY NUMBER:
198602405
ADMINISTRATOR:PATRICIA DUFRENNEFACILITY TYPE:
735
ADDRESS:2300 S PACIFIC AVETELEPHONE:
(909) 210-0365
CITY:SAN PEDROSTATE: CAZIP CODE:
90731
CAPACITY:72CENSUS: 60DATE:
09/13/2022
UNANNOUNCEDTIME BEGAN:
09:56 AM
MET WITH:Joyce Garcia, Facility Manager TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff does not meet resident’s dietary needs.
Staff does not provide resident water.
INVESTIGATION FINDINGS:
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On 09/13/2022 Licensing Program Analyst (LPA) Troy Agard conducted a subsequent complaint investigation to deliver findings for the allegations listed above. LPA met with Joyce Garcia, Facility Manager and the purpose of the visit was explained.

The investigation consisted of the following: On 09/01/2022 LPA Agard conducted a tour of the facility grounds. The facility is a two-story building including 37 client rooms, office, kitchen, dining room, laundry room, and outside patio areas. The facility is licensed for a capacity of 72. LPA interviewed staff, residents, and reviewed records. LPA Agard requested the following documents, which were received at the time of visit: 1) a copy of the staff roster, 2) a copy of the resident roster, 3) A menu for the month of August and 4) C1’s file. An additional interview was conducted on 09/13/2022.

Cont on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Troy Agard
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 11-AS-20220824150558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: ANEW DIRECTION ADULT LIVING
FACILITY NUMBER: 198602405
VISIT DATE: 09/13/2022
NARRATIVE
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The investigation revealed the following: Regarding the allegation: Staff does not meet resident’s dietary needs. It’s being alleged the facility does not offer vegetables or fruits. LPA interviewed 4 out of 16 staff in total. 4 out of 4 denied the allegation. S1 states, “we don’t have any residents on a super special diet. Any time we get a referral and there are a bunch of dietary restrictions we reject them because they may need a higher level of care that we can’t provide. If they have a lot of restrictions, and we cannot comply, I usually don’t take them. Those that say they don’t eat meat like pork and beef, we take them because we can give them alternatives like fish or vegetarian. We have a few sugar free items like syrup and other items. We also serve fruits and veggies.” S2 states, “we have sugar free sugar and sugar free syrup. I serve veggies and fruits for lunch or dinner. I serve watermelon, pineapple, salads, it just depends.” S3 states, “we try to make sure all clients meals are balanced. We serve fruits and veggies. Fruit salads or salads during lunch and veggies during dinner.”

During interviews with residents, LPA interviewed 6 out of 60 residents. 6 out of 6 denied the allegation. C2 states, “they do serve fruits and veggies at lunch and dinner time. They serve pineapple, watermelon, corn, green beans, carrots.” C3 states, “my diet needs are met. At lunch they usually serve soups. The food is alright, they serve a variety of fruits and vegetables.” C5 states, “the food is good. For our meals they give apples, bananas, oranges. Sometimes they mix it up or you can have it as a snack after lunch.” C6 states, “they give a full balance meal. Fruits and veggies and protein. It all depends on what we are having. Sometimes we get stew or vegetable soups but yes fruits and veggies are served.”

Regarding the allegation: Staff does not provide resident water. It’s being alleged that no water is provided. 4 out of 4 staff denied the allegation. S1 states, “the residents always have access to fresh water. Especially during summer months, we put out a big jug of water. That water is available 24/7. They also have access to the water fountain. We have smaller jugs of water bottles upon request. We just asked that they bring back the jug.” S2 states, “the clients have access to water. It’s in that jug there. I keep it filled all day with ice water. They also have a water fountain and small jugs of water here.” S3 states, “we have the fountain here. We have the water in the jug that we refill all day, like continuously. Water is there. Anytime they come to the window for medication, we give them water. We never deprive them of water. Especially during this season. We try to push them to drink.”

Cont on 9099C
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Troy Agard
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 11-AS-20220824150558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: ANEW DIRECTION ADULT LIVING
FACILITY NUMBER: 198602405
VISIT DATE: 09/13/2022
NARRATIVE
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During interviews with residents, 6 out of 6 denied the allegation. C1 states, “we have access to water on the first floor.” C2 states, “yes, we do have water. There is a jug right here and it has cold water in it.” C4 states, “yes, that’s what I’m drinking now.” C6 states, “there is a tap down here that we can put our bottle to and get water. If we wanted cold water, there is an arrowhead bottle machine that they let us use or is used to give us cold water. “

During a record review, LPA reviewed the following records: a staff roster dated 08/15/2022. All staff interviewed matches with roster. A resident roster not dated. All residents interviewed matches with the roster. During the tour of the facility, LPA observed a 5-gallon heavy duty water cooler accessible to the residents. LPA also observed a surplus of perishables and non-perishables in facility kitchen and pantry. LPA observed meal preparation that was consistent with the menu for the week and additional food options such as chicken teriyaki, salad and French fries.

Based on LPA’s observation, interviews conducted, and record review, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


An exit interview was conducted, and a copy of the report was given.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Troy Agard
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 6