<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602405
Report Date: 03/09/2023
Date Signed: 03/13/2023 03:17:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2022 and conducted by Evaluator Ana Soto
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20220930093345
FACILITY NAME:ANEW DIRECTION ADULT LIVINGFACILITY NUMBER:
198602405
ADMINISTRATOR:PATRICIA DUFRENNEFACILITY TYPE:
735
ADDRESS:2300 S PACIFIC AVETELEPHONE:
(909) 210-0365
CITY:SAN PEDROSTATE: CAZIP CODE:
90731
CAPACITY:72CENSUS: 67DATE:
03/09/2023
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Joyce Garcia, Assistant AdministratorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Resident was sexually assaulted while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Ana Soto conducted a subsequent complaint investigation to deliver findings and decisions for the allegation listed above. Today’s complaint investigation was conducted with Joyce Garcia, Assistant Administrator

The investigation consisted of following: Interviews and Record reviews. On 09/30/22, LPA Soto interviewed Assistant Administrator and House manager. LPA requested and received the following document for R#1 & R#2 on 09/30/22: Resident roster, Staff roster, Face sheets, Admission agreement, ID/emergency information, Pre-Appraisals, Physician's Report, Appraisal/Needs and services plan dated 01/21/2022, and Besht (history & physical dated 08/17/22. R#1 copy of Mars (august & September.)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ana Soto
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20220930093345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: ANEW DIRECTION ADULT LIVING
FACILITY NUMBER: 198602405
VISIT DATE: 03/09/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the LPA's investigation, the investigation revealed the following. For Allegation – Resident was sexually assaulted while in care. Interviews with Asst Administrator and House manager communicated that they believe R#1 was not telling the truth. R#1 has mental issues and makes up stuff all the time. R#1 requested to have R#2 has R#1’s roommate, R#1 made the verbal request to administrator. R#1 was having issue with R#1’s previous roommate, that’s why R#1 wanted a new roommate and asked to be roommate’s with R#2. They questioned R#2 about the allegation, R#2 denied it. Interviews with R#2 – R#7, communicated that they have never been sexually assaulted by anyone neither staff and/or other clients at the facility. They do not know of anyone being sexually assaulted at the facility. LPA reviewed R#1 file (Needs and services plan dated 01/21/2022 and BESHT dated 08/17/2022. The documents showed that R#1 has a mental condition which makes R#1 experience hallucinations and delusions. The interviews conducted and records reviewed do not concur with the above allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated

An exit interview was conducted with Joyce Garcia, Assistant Administrator, and a hard copy of report was provided

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ana Soto
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2