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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602422
Report Date: 03/21/2025
Date Signed: 03/21/2025 05:19:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2025 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250130155101
FACILITY NAME:PEOPLE'S CARE VIOLAFACILITY NUMBER:
198602422
ADMINISTRATOR:HUENDY MORAFACILITY TYPE:
737
ADDRESS:1605 VIOLA PLTELEPHONE:
(909) 671-4184
CITY:POMONASTATE: CAZIP CODE:
91768
CAPACITY:3CENSUS: 3DATE:
03/21/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Jesus Flores, RBTTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff yells at client.
Staff does not treat client with respect.
Staff touched client inappropriately.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent visit regarding the allegations listed above. LPA met with Staff, Jesus Flores, and explained the reason for the visit.

The investigation consisted of the following:
On 1/31/25, LPA Chan conducted a health and safety check and gathered documents pertaining to Client #1. There were no concerns noted during the visit. LPA held phone interviews with Staff #1 - #7 on different dates. On 3/21/25, LPA interviewed Clients.

The investigation revealed the following:
Allegations – Staff yells at Client and Staff does not treat client with respect. It is alleged that Staff #1 yells, curses, and is verbally aggressive towards Client #1. LPA interviewed staff and clients. Staff #1 denied yelling or verbally abusing any clients at the facility. Other staff interviewed have not witnessed any aggressiveness or yelling from Staff #1.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250130155101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PEOPLE'S CARE VIOLA
FACILITY NUMBER: 198602422
VISIT DATE: 03/21/2025
NARRATIVE
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Staff stated they received training on appropriate conduct toward the clients and would report the abuse if they observed it. LPA interviewed 3 Clients during today's visit. The clients interviewed have not been yelled at by staff. They feel staff treat them with respect.

Allegation – Staff touched the client inappropriately. The Department of Social Services Investigation Branch investigator Dennis Seng interviewed Client #1 (C1) and 2 Staff regarding this allegation. C1 stated that Staff #1 had never “hurt the client physically or sexually” and felt safe living at the facility. The other 2 staff had not seen Staff #1 abuse any clients and stated that the clients have a history of making false allegations. LPA interviewed additional staff members, and none witnessed Staff #1 or any staff touching a client inappropriately. The client interviewed had not been touched by staff.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.



An exit interview was conducted with Staff Flores. A copy of this report along with the appeal rights was provided.
NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2