198602544-8-25-2022-28-AS-RORN-CJQM8Q-20220929092327

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602544
Report Date: 08/25/2022
Date Signed: 08/25/2022 12:46:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2022 and conducted by Evaluator Luis Mora

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20220816094737

FACILITY NAME:	PEOPLE'S CARE FERRERO		FACILITY NUMBER:	198602544
ADMINISTRATOR:	AARON EATON		FACILITY TYPE:	735
ADDRESS:	431 FERRERO LN		TELEPHONE:	(909) 287-3557
CITY:	LA PUENTE	STATE: CA	ZIP CODE:	91744
CAPACITY:	4	CENSUS: 3	DATE:	08/25/2022
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Aaron Eaton - Administrator		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff are not adequately trained.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Luis Mora conducted an unannounced complaint visit to determine the validity of the above-mentioned allegation. LPA met with Administrator Aaron Eaton and explained the reason for the visit.

The investigation consisted of the following: LPA obtained a copy of the residents and staff rosters, copies of all staff Crisis Prevention Institute (CPI) certifications and refreshment training, and interviewed the Administrator, Staff 1 - Staff 3 (S1 - S3), Client 1 – Client 3 (C1 - C3), and San Gabriel/Pomona Regional Center (SGPRC) representative.

The investigation revealed the following: regarding the allegation "facility staff are not adequately trained.", it is alleged that the behavior consultant has not been in the home for over a year, but rather trains through a weekly 1 hour video call and therefore staff are not receiving adequate training in regards to restraining clients. (CONTINUED TO LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Stefanie Coronel
NAME OF LICENSING PROGRAM ANALYST: Luis Mora
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 08/25/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 28-AS-20220816094737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PEOPLE'S CARE FERRERO	FACILITY NUMBER: 198602544
	VISIT DATE: 08/25/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Interviews conducted with Administrator and staff revealed that it is not the behavior consultant's job to train the staff in restraining clients. The staff receive training in restraining clients during their Crisis Prevention Institute (CPI) training which is conducted by a licensed instructor and it is an in-person training. LPA confirmed that all staff have a current CPI certification or are in the process of obtaining it for the newly hires. Facility had a CPI training refresher conducted on 08/04/2022. Interviews with clients revealed that 1 out of 3 believe that the staff are properly trained. The other 2 clients were unable to answer questions due to intellectual capabilities. Interview conducted with the San Gabriel/Pomona Regional Center (SGPRC) representative revealed that the CPI training covers restraining and that the behavior consultant has nothing to do with restraining. SGPRC has no concerns with the behavior consultant conducting services via video call. The SGPRC representative also confirmed that a CPI refresher was conducted in person by a licensed instructor on 08/04/2022.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview held and a copy of the report was provided.

NAME OF LICENSING PROGRAM MANAGER: Stefanie Coronel
NAME OF LICENSING PROGRAM ANALYST: Luis Mora
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 08/25/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2