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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602548
Report Date: 11/20/2025
Date Signed: 11/20/2025 12:21:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250821104244
FACILITY NAME:CHOICES R US - HONDOFACILITY NUMBER:
198602548
ADMINISTRATOR:LASHON JOHNSONFACILITY TYPE:
735
ADDRESS:7716 HONDO STTELEPHONE:
(562) 291-1549
CITY:DOWNEYSTATE: CAZIP CODE:
90242
CAPACITY:4CENSUS: 4DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:LaShon Johnson, AdministratorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Staff pulled on a client's hair while in care.
Staff mishandled a client while in care.
Staff threw an object at a client.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent complaint visit for the allegations listed above. LPA met with Administrator LaShon Johnson and explained the reason for the visit.

The investigation consisted of the following:
On 8/28/25, LPA Chan obtained copies of the staff roster, client roster, and documents for Client #1. LPA also toured the facility and interviewed the administrator and a staff. Additional interviews were conducted with staff on different dates. Two out of the four clients are non-verbal. LPA attempted to interview both clients with limited communication skills but was unsuccessful.

(Continue on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250821104244
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: CHOICES R US - HONDO
FACILITY NUMBER: 198602548
VISIT DATE: 11/20/2025
NARRATIVE
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The investigation revealed the following:
For allegations, Staff pulled on a client’s hair while in care, staff mishandled a client while in care, and staff threw an object at a client. It is alleged that Staff #1 (S1) displayed these actions to Client #1 (C1) at a dialysis center. LPA attempted multiple times to interview the staff who witnessed these behaviors but was unsuccessful. LPA also attempted to interview S1 but was unsuccessful. According to facility staff interviews, they have never observed S1 being aggressive toward C1. Staff stated they have never seen S1 handle a client roughly, pull a client’s hair, or throw things at the client. Per the administrator, S1 was never given any disciplinary notice in the past and S1 denied the allegations. However, the facility decided to terminate employment for S1 due to their company’s at-will termination clause.
In addition, LPA interviewed the reporting party, who stated the incident took place at the dialysis center, and there were no other witnesses who could attest to these allegations. Based on the interviews, there is insufficient evidence to corroborate these allegations.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the administrator. A copy of this report, along with the appeal rights, was provided.
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
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