198602567-8-18-2026-11-AS-PMAA-DX5TKX-20260820144840

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602567
Report Date: 08/18/2026
Date Signed: 08/18/2026 05:02:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2026 and conducted by Evaluator Ernand Dabuet

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260814110318

FACILITY NAME:	REGENCY PALMS LONG BEACH		FACILITY NUMBER:	198602567
ADMINISTRATOR:	ROBERT JAKINI		FACILITY TYPE:	740
ADDRESS:	117 E 8TH STREET		TELEPHONE:	(562) 432-9260
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90813
CAPACITY:	91	CENSUS: 69	DATE:	08/18/2026
		UNANNOUNCED	TIME BEGAN:	08:11 AM
MET WITH:	Robert Jakini		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff does not allow resident to have private visits.
Staff restrict residents’ ability to leave the facility for personal outings.

INVESTIGATION FINDINGS:

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On August 18, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Ernand Dabuet, conducted an initial unannounced complaint visit. Robert Jakini, Executive Director, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegations mentioned above.

The investigation included collecting documents and conducting a tour of the facility. A review of the Personnel Roster (dated 08/18/26), Resident Roster (dated 08/18/26), Resident #1 (R1's) Residency Agreement (dated 05/22/26) , Medical Assessment for Residential Care Facilities LIC 602A (dated 05/13/26), Service Plan (dated 05/15/26), Visitor's Log (date 06/27/26 through 08/17/26), and other pertinent records associated with this complaint. Interviews were conducted with Resident #1 through Resident #6 and Staff #1 and Staff #2.

(Evaluation Report continues LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260814110318

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 08/18/2026

NARRATIVE

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INVESTIGATION REVEALED FOLLOWING:

Allegation #1: Staff does not allow resident to have private visits.

It is alleged that Resident #1 (R1) does not allow residents to have private visits. Reports indicated that (R1) was not allowed a private visit on July 11, 2026, and that visits must be conducted with the responsible party. Additionally, the court ruling allowing (R1) unrestricted visitation was not granted. No further information was provided regarding this matter.

On August 18, 2026, between 9:30 AM and 10:30 AM, the Department conducted interviews with two staff members, identified as Staff #1 and Staff #2 (S1 and S2). Two (2) out of the two (2) staff members confirmed that there are no restrictions preventing resident (R1) from having private visits. They indicated that residents are allowed to have visitors and can meet in private areas, such as their rooms or designated visitation spaces. Staff members explained that they do not interfere with or restrict private visits unless mandated by a court order, care plan, or safety concern.

In the case of (R1), there is a court order with specific stipulations. These include that visits cannot exceed ninety (90) minutes, no more than two (2) persons may visit the conservatee at a time, and no disparaging comments are allowed during visitation. On July 11, 2026, a guest for (R1) violated several of these terms on a visit on July 8, 2026, leading (R1's) conservator to deny visitation rights in accordance with the court order. Furthermore, (S1) stated according to (R1)’s Residency Agreement if guests are abusive to residents or staff, we may ask them to leave, limit their visits, or ban them from the Community.

On August 18, 2026, between 10:35 AM and 11:40 AM, the Department interviewed residents identified as Residents #1 through #6 (R1-R6). Six (6) out of the six (6) residents confirmed that they have not experienced any restrictions on visits. They reported that visits are permitted and that staff have not obstructed private visitation. (R1) stated that there are no issues or concerns regarding visits and noted that staff make accommodations to ensure privacy during visits.

On August 18, 2026, between 12:30 PM and 1:05 PM, the Department interviewed a witness identified as Witness #1 (W1), who is the responsible party for (R1). (W1) could not validate the claim. (W1) emphasized that guests are afforded privacy during their visits with (R1) and highlighted the existence of a Superior Court of California order.

(Evaluation Report continues LIC 9099-C)

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260814110318

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 08/18/2026

NARRATIVE

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This order mandates that those listed adhere strictly to the visitation conditions outlined in the agreement. Any violation of these terms could result in the suspension of visitation rights. (W1) reported in the case of guest on July 8, 2026, had violated these terms and was denied visitation on July 11, 2026.

The Department reviewed (R1) 's Residency Agreement (dated 05/22/26), which indicated in sections 4-4.1 and 4.3, "If your guests become disruptive to the operations of the Community and/or are verbally or physically abusive to Residents, our staff, or others, we may request that they leave the Community until their behavior is under control or may restrict their visitation." A review of Medical Assessment LIC 602A (dated 05/13/26), Resident Assessment (dated 05/15/26), Superior Court of California, County of Los Angeles Court Order (dated 09/27/23 and 01/05/26) verified (R1's) lack of capacity to make own decisions and verification of visitation terms and conditions. Additional review of Superior Court of California, County of Los Angeles Letters of Conservatorship (dated 11/22/23) verifies (W1) as the responsible party for (R1). Facility email documentation (dated 07/14/26) verified that (R1)'s guest violated the terms and conditions of the court order. Further review of Facility's Visitor's Log (dated 06/27/26 through 08/17/26) verified that (R1) is visited from individuals listed on court order.

Based on the information obtained, there is insufficient evidence to support the allegation that staff does not allow the resident private visits.

Allegation #2: Staff restrict residents’ ability to leave the facility for personal outings.

It is alleged that Resident #1 (R1) is restricted by staff from leaving for personal outings. Reports indicated that facility staff are directed to call the responsible party for visits whenever guests seek to arrange a visit. This often results in the responsible party for (R1) arriving before the guest, leading to denied visits on August 11, 2026. No further information was provided regarding this matter.

On August 18, 2026, between 9:30 AM and 10:30 AM, the Department conducted interviews with two staff members, identified as Staff #1 and Staff #2 (S1 and S2). Two (2) out of the two (2) staff members unable to validate this claim. Both staff indicated that residents are permitted to leave the facility for personal outings and activities of their choice, provided it is safe to do so and consistent with the residents’ care plan. On August 11, 2026, (R1) already had scheduled plan with the responsible party and was taken out of the community. The facility did have any control of guests scheduling visits who arrived that day when (R1) was out in the community.

(Evaluation Report continues LIC 9099-C)

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260814110318

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 08/18/2026

NARRATIVE

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Staff stated they do not prevent residents from going on outings and assist residents with arranging transportation when needed.

On August 18, 2026, between 10:35 AM and 11:40 AM, the Department interviewed residents identified as Residents #1 through #6 (R1-R6). Six (6) out of the six (6) residents verified staff do not interfere with their personal outings and are able to leave the facility freely. None of the interviewed residents reported that staff prevented or discouraged them from leaving for personal activities. (R1) expressed can leave the facility with visitors with no issues or concerns.

On August 18, 2026, between 12:30 PM and 1:05 PM, the Department interviewed a witness identified as Witness #1 (W1). W1 stated that they had already scheduled an outing with Resident #1 (R1) for August 11, 2026, which just coincided with a guest plan visit. Staff did not intentionally restrict R1's ability to leave the community with specific individuals. However, (W1) emphasized that a current court order imposes clear terms and conditions that all involved must adhere to.

The Department reviewed (R1) 's Residency Agreement (dated 05/22/26). A review of Medical Assessment LIC 602A (dated 05/13/26), Resident Assessment (dated 05/15/26), Superior Court of California, County of Los Angeles Court Order (dated 09/27/23 and 01/05/26) verified (R1's) lack of capacity to make own decisions and inability to leave the facility unsupervised, and the terms and conditions of the court order. Additional review of Superior Court of California, County of Los Angeles Letters of Conservatorship (dated 11/22/23) verifies (W1) as the responsible party for (R1). Facility email documentation (dated 07/14/26) verified that (R1)'s guest violated the terms and conditions of the court order. Further review of the Facility's Visitor's Log (dated 06/27/26 through 08/17/26) verified that (R1) was visited by individuals listed on the court order.

Based on the information gathered, there is not enough evidence to support the allegation that staff restrict residents’ ability to leave the facility for personal outings.

Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are unsubstantiated.

No deficiencies cited.

An exit interview was conducted with Robert Jakini, and copies of the reports were provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

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