198602567-5-21-2026-11-AS-JHAD-DW8UZ2-20260722160048

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602567
Report Date: 05/21/2026
Date Signed: 05/21/2026 01:05:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Zina Brown

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260403094602

FACILITY NAME:	REGENCY PALMS LONG BEACH		FACILITY NUMBER:	198602567
ADMINISTRATOR:	ROBERT JAKINI		FACILITY TYPE:	740
ADDRESS:	117 E 8TH STREET		TELEPHONE:	(562) 432-9260
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90813
CAPACITY:	91	CENSUS: 66	DATE:	05/21/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Robert Jakini (Adminstrator)		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff do not ensure that outside vendors are not video recording/taking pictures of residents.

INVESTIGATION FINDINGS:

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**This report supersedes the report delivered on 04/13/2026 & 04/22/2026 to include additional information to the findings**

On 05/22/2026 at 8:45 am, the Department conducted an subsequent visit at this facility to deliver the complaint investigation findings for the allegation above. During today’s visit, the department met with Robert Jakini (Administrator) and explained the purpose of the visit.

The investigation consisted of the following: On 04/03/2026 at 2:52pm, the Department requested the following documentation:Staff Roster (received 04/03/2026), Resident Roster (received 04/03/2026), Invoices (dated 10/13/2024, 12/16/2024, 02/14/2025, and 07/28/2025) & Visitor Sign In Sheet (dated January 2026 - April 3, 2026) & conducted interviews on 04/13/2026 with the Administrator (A1), Staff (S1 - S7) & Resident (R1 - R7) between the hours of 9:36am - 3:30pm , (R8, R11) on 04/22/2026 between 12:17pm - 12:41pm, (R9 - R10) on 05/22/2026 between the hours of 10:41am - 12:04pm, & Witness (W1- W3) on 04/22/2026 between 11:55am – 11:59am & 05/21/2026 between 10:41am - 12:04pm.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20260403094602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 05/21/2026

NARRATIVE

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On 04/22/2026 between 11:55 AM – 11:59 AM and 05/21/2026 between 9:53am – 10:01am, the Department conducted 3 witness interviews regarding the allegation. All 3 witnesses denied the allegation. W1, who is the Power of Attorney (POA) for R8, reported being aware of the facility’s social media postings and stated that consent for R8 is on file. W2 reported no knowledge of any vendor recording residents and did not report any concerns related to unauthorized photos or videos. W3 reported awareness of content being posted by the facility and did not report any knowledge of a vendor recording residents. No witness reported observing residents being recorded without consent.

On 04/13/2026 between 2:15pm - 2:45pm, the Department conducted a records review and observed the following: On the visitor sign in sheet (dated 01/2026 - 04/03/2026), no record of an outside vendor signing in to the facility. According to Media Release Form the resident must indicate the type of approval for photographs and video of the residents/loved ones to be used on the facility bulletin boards, newsletters, and or Facebook page that are sent out to the family members. Check yes if it okay to publish pictures in the newsletter/bulletin board/Facebook page or check NO if you prefer not for your picture to be published in the in the newsletter/bulletin board/Facebook page. Upon the facility reviewing the footage posted on Facebook, four (4) resident were identified. The (4) four residents (Resident 8 (R8) - Resident 11 (R11)) identified in the video footage have media release forms (dated 08/12/2023, 06/12/2024, 08/19/2024, and 04/01/2026) on file which checked yes it is okay to publish pictures in the newsletter/ bulletin board/Facebook page.

Overall the facility policies indicate that recording residents requires consent and is otherwise prohibited. Furthermore, the department did not observe an LIC 624: Unusual Incident Report nor any photos and video footage on social media such as YouTube with any of the residents from the facility to support the allegation.
On 04/21/2026 between 11:52am – 12:30pm, the Department conducted an additional records review and observed the following: The Department reviewed four invoices dated 10/13/2024, 12/16/2024, 02/14/2025, and 07/28/2025 issued from Regency Palms Long Beach to Pauline Schantzer (DBA Polly Wolly) for comedy show performances. Each invoice reflected a charge of $250.00 for a one hour entertainment event and listed the facility’s Activities Director or Manager as the point of contact. At time of the performances the administrator was Fabiola Mariano. These invoices confirm that performer was contracted by the facility to provide entertainment services on multiple occasions between 2024 and 2025. The Department also reviewed a facility Facebook postdated December 18, 2024, advertising a Comedy Show held at the facility and describing the event as an evening of music, comedy, and resident engagement.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 11-AS-20260403094602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 05/21/2026

NARRATIVE

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The investigation revealed the following:
Allegation: Staff do not ensure that outside vendors are not video recording/taking pictures of residents.
It was alleged that an outside vendor recorded & photographed residents without consent which was posted online. It was further alleged that facility staff failed to prevent the vendor recordings of the residents.

On 04/13/2026 between the hours of 2:40pm - 2:50pm, the department interviewed the Administrator (A1) regarding the allegation. A1 denied the allegation. A1 does not have any knowledge of outside vendors taking photos or videos of residents while on facility premises. A1 mentioned that the facility does not allow any photography unless it is pre-approved and supported by signed releases. A1 reported that outside entities are not permitted to take pictures, and the facility does not allow commercial use of any personal or vendor photography. A1 denied receiving any complaints that a vendor posted resident images or videos online without consent and that no action was taken because the facility had no knowledge of such an event occurring. A1 reported that the facility does request photography consents at move-in; however, even with consents, the facility would never allow commercial use of any photography.

On 04/13/2026 between the hours of 9:36am - 12:09pm, the Department interviewed 7 staff (S1–S7) regarding the allegation. 7 out of 7 staff denied the allegation. The staff reported they had never observed an outside vendor taking photos or videos of residents without consent. No complaints from residents nor their families regarding unauthorized recording have been and staff generally understood that recording residents is not allowed and or requires resident/family consent.

On 04/13/2026 between 10:45am – 11:47am, on 04/22/2026 between 12:17pm – 12:35pm, and 05/21/2026 between 10:41am – 12:04pm, the Department conducted 11 resident interviews in regards to the allegation. In total, 8 out of 11 residents denied the allegation, 2 out of 11 residents did not confirm nor deny the allegation, and 1 out of 11 residents confirmed the allegation. R1 reported that someone had taken their picture and or video and stated they gave permission but did not provide additional details. R4 reported giving permission for a photo and or video and stated witnessing a visitor making another resident uncomfortable but did not want to elaborate. R9 does not recall seeing any visitors or vendors taking pictures or videos and denied being photographed or recorded. R9 stated no awareness of any recordings or photographs being posted on social media. R9 and R10 did mention that their family member can sign their consent forms. The remaining residents denied being recorded and denied seeing any vendors taking photos or videos, and no resident reported being recorded without consent.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 11-AS-20260403094602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 05/21/2026

NARRATIVE

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On 05/01/2026 between the hours of 2:45pm - 3:00pm, the Department examined R8’s Power of Attorney (POA) for Health Care documentation (dated 10/30/2019). The document identifies W1 as the legally authorized representative for R8 and grants authority to make health-care decisions and provide consent on the resident’s behalf. The POA documentation was current, signed, and valid at the time of review. This information was used to verify that W1 was authorized to speak on behalf of R8 during the interview and to provide consent related information regarding photography, video recording, and awareness of facility social media postings. Another family member sent an email (dated 07/23/2025 at 1:37pm) expressing the joy of the entertainer coming to the facility to perform. Additionally, the Department reviewed a list of social media links such as Tik Tok and Instagram associated with the performer; however, all videos reviewed were not filmed at Regency Palms Long Beach, and none contained identifiable residents or staff from this facility. No documentation was found indicating that the facility authorized or approved the use of resident images for commercial or promotional purposes.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Robert Jakini (Administrator) and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

LIC9099 (FAS) - (06/04)

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