198602576-1-28-2026-28-AS-LHIS-DRFPSG-20260219103421

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602576
Report Date: 01/28/2026
Date Signed: 01/28/2026 02:08:12 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2026 and conducted by Evaluator Bennette Pena

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260121120036

FACILITY NAME:	VICTORIOUS RESIDENTIAL HOME II		FACILITY NUMBER:	198602576
ADMINISTRATOR:	ORUNESAJO, AKINWALE VICTOR		FACILITY TYPE:	735
ADDRESS:	202 CALLE DESCANSO		TELEPHONE:	(818) 448-3012
CITY:	WALNUT	STATE: CA	ZIP CODE:	91789
CAPACITY:	5	CENSUS: 4	DATE:	01/28/2026
		UNANNOUNCED	TIME BEGAN:	09:58 AM
MET WITH:	Akinwale 'Victor' Orunesajo - Administrator		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff interfered with the client’s ability to make confidential phone calls

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced complaint visit regarding the above stated allegation. Upon arrival, LPA called the administrator, Akinwale 'Victor' Orunesajo as no one was at the facility. At 11:11am, administrator arrived and LPA explained the reason for the visit. Shortly after, another staff, Oluwagbemiro Odofin, co-administrator/DSP II arrived and assisted LPA.

The inevstigation consisted of the following: LPA reviewed/obtained the staff & client rosters, Staff in service training log on clients rights/privacy, house rules. Monthly meeting minutes with San Gabriel Pomona Regional Center and Client #1 (C1)'s files such as: Face sheet/Identification and Emergency information, Admission agreement, Physician's report, Behavioral intervention plan (10/03/2025) and Personal rights. LPA interviewed Staff #1 (S1) - Staff #2 (S2) in person and Staff #3 (S3) and Client #1 (C1) telephonically. Client #2 (C2) is out in to the community and Client #3 (C3) - Client #4 (C4) are non verbal, interview was unsuccessful. LPA also attempted to interview SC at San Gabriel Pomona Regional Center, but no response received.****CONTINUED ON LIC 9099-C****

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260121120036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: VICTORIOUS RESIDENTIAL HOME II	FACILITY NUMBER: 198602576
	VISIT DATE: 01/28/2026

NARRATIVE

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The investigation revealed the following:

Regarding the allegation: "Staff interfered with the client’s ability to make confidential phone calls." It is alleged that on 01/20/2026, W1 heard a staff member yelling and demanding C1 to get off the phone due to important calls were expected to come through. All staff interviewed stated that they are aware of the clients’ rights to make and receive telephone calls, as well as the fact that C1 may use the phone at any time. However, staff indicated that C1 has noncompliance behavior, does not follow the house rules and uses the phone for an extended period. S3 confirmed that during their shift on 01/20/2026, they repeatedly instructed C1 to hang up as C1 has been on the phone for too long. S3 also confirmed that they spoke with W1 who explained that their conversation with C1 will be ending soon. C1 corroborated the allegation and stated that on 01/20/2026, C1's call was private, but S3 kept interrupting by telling C1 to hurry up and hang up. LPA attempted to interview SC at San Gabriel Pomona Regional Center, but no response received. Documents reviewed revealed that the facility does not have a specific rule about restricting the use of phone no policies implemented to ensure the phone remains available for emergencies. Therefore, there was sufficient evidence to corroborate with this allegation.

Based on statements and interviews conducted with clients and staff as well as reviewed files and documentation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiency cited on the attached LIC 9099D.

An exit interview was conducted, and a copy of this report was provided to Akinwale 'Victor' Orunesajo, Administrator along with the Appeal Rights.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260121120036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: VICTORIOUS RESIDENTIAL HOME II	FACILITY NUMBER: 198602576
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/28/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/11/2026 Section Cited CCR 85072(b)(9)	1 2 3 4 5 6 7	85072...Personal Rights..(b) The licensee shall insure that each client is accorded the following personal rights. (9) To have access to telephones in order to make and receive confidential calls, provided that such calls do not infringe upon the rights of other clients and do not restrict availability of the telephone during emergencies. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Administrator shall ensure that clients have access to telephones in order to make and receive confidentials calls. Administrator to re-train staff on personal rights and meet with the Regional Center about maintaining a cell phone for C1. In service training log to be submitted to LPA/CCL by POC due date.
	8 9 10 11 12 13 14	Based on observation, interviews, records review, the Administrator did not comply with the section cited above in which S2 nterfered with C1's ability to make confidential phone calls which poses a potential health, safety or personal rights risk to clients in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

LIC9099 (FAS) - (06/04)

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