198602578-4-18-2023-28-AS-RORN-CRNMZS-20230509100338

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602578
Report Date: 04/18/2023
Date Signed: 04/18/2023 02:40:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2023 and conducted by Evaluator Alma Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20230414162609

FACILITY NAME:	TRUE CARE RESIDENTIAL HOMES INC		FACILITY NUMBER:	198602578
ADMINISTRATOR:	REDJAL, IVY G		FACILITY TYPE:	735
ADDRESS:	11309 FERINA STREET		TELEPHONE:	(714) 883-8349
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	4	CENSUS: 4	DATE:	04/18/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Ivy Redjal		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff yells at the resident(s) in care.
Facility is malodorous.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alma Gonzalez conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegations. LPA met with Administrator Ivy Redjal and explained the reason for the visit.

The investigation consisted of: LPA conducted interviews with Administrator Ivy Redjal, Staff 1-2, and Client 1 (C1). LPA was not able to properly interview C2-3 and C4 was at day program. LPA obtained copies of Staff and Client Rosters. LPA reviewed C1-4's file and collected copies of documents relevant to the investigation. LPA conducted a tour of facility which included observations of client rooms, facility kitchen, laundry area, common areas, and facility bathrooms.

(See LIC9099C for continuation)

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Alma Gonzalez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230414162609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: TRUE CARE RESIDENTIAL HOMES INC	FACILITY NUMBER: 198602578
	VISIT DATE: 04/18/2023

NARRATIVE

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Investigation revealed the following: Regarding allegation, Staff yells at the resident(s) in care, it is alleged that staff at facility yell and curse at residents in the home. Staff have been heard to use curse words such as the "F-word" toward residents. Interview conducted with 1 out of 3 clients revealed that staff do not yell or curse at clients in care and staff do not use curse words towards clients such as the "F-word" or any other curse words. C1 stated that there is one client (C4) that yells and curses at clients and staff. C1 stated that staff are nice and treat all clients in a nice manner and take good care of them. 2 clients were not able to answer LPA questions and 1 client was in their day program. Interviews conducted with 3 staff revealed that staff never yell at clients or use curse words towards clients. Staff deny ever using any curse words such as the "F-word" or any other curse words toward clients. Staff stated that there is one client (C4) that has a behavior and yells and curses. Staff stated that all clients are treated with dignity and respect at all times. During the visit, LPA observed staff interacting with facility clients and did not observe anything of concern. LPA observed staff tending to clients needs. Based on LPA observations, LPA record review, and statements gathered from interviews conducted with staff and clients there was not enough supportive evidence to concur with the reported allegation.

For allegation, Facility is malodorous, it is alleged that a stench of feces comes out from an open door of the facility. Interviews conducted with staff revealed that the facility is cleaned daily and it never smells of feces or has a stench that can be described as malodorous. Staff stated that if a client happens to have an accident, the client is immediately changed and showered and their linens are changed out and washed. Staff stated that client linens are washed weekly or immediately if any of them have an accident. 1 client stated that the facility never smells and that the staff clean every day. They also stated that staff assist them with showers daily and wash their linens and laundry weekly. 2 clients were not able to answer LPA questions and 1 client was in their day program. LPA toured client bedrooms, facility kitchen, laundry area, common areas, and facility bathrooms and observed all client beds to be clean and have clean linens. LPA did not smell an odor that can be described as feces in any client room or in any area of the facility. Based on LPA observations, and statements gathered from interviews conducted with staff and clients there was not enough supportive evidence to concur with the reported allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held. A copy of the report was provided to Administrator Ivy Redjal.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Alma Gonzalez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2023

LIC9099 (FAS) - (06/04)

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