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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602596
Report Date: 04/11/2023
Date Signed: 04/11/2023 04:50:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2023 and conducted by Evaluator Bennette Pena
COMPLAINT CONTROL NUMBER: 28-AS-20230404134009
FACILITY NAME:JASWILL BROOKMILLFACILITY NUMBER:
198602596
ADMINISTRATOR:CRUZ, JASFERFACILITY TYPE:
735
ADDRESS:7822 BROOKMILL RDTELEPHONE:
(562) 381-0242
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:4CENSUS: 4DATE:
04/11/2023
UNANNOUNCEDTIME BEGAN:
10:22 AM
MET WITH:Administrator, Jasfer CruzTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff inappropriately used an electric taser on residents
Staff are not trained to dispense medication to residents
Staff give residents the wrong medication
Staff use medication to restrain residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced complaint visit regarding the above allegations. LPA met with Imelda Madregal, Direct Service Professional (DSP) and explained the reason for the visit. Shortly after, the Administrator, Jasfer Cruz arrived and assisted LPA with the investigation.
During today's visit, LPA obtained copies of the following: Staff & Client Roster, Staff Schedule (Apr. 2023), Unusual Incident/ Injury Report (LIC 624) dated 9/22/22 and Report of Suspected Dependent Adult/ Elder Abuse (SOC341) dated 09/22/22, Informal Conference document from South Central LA RC, Working Agreement between Vendor and Regional Center and reviewed S1-S7 files, including their medication training. LPA also reviewed C1-4's files and collected copies of documents pertinent to the investigation such as: Medication Administration Records (MARs) for Mar 2023-Apr 2023, Physician Medication Orders, Individual Program Plans (IPPs). LPA conducted in-person interviews between 1:15pm-2:15pm with Staff #1 (S1), Staff #3 (S3) - Staff #4 (S4), Client #1 (C1), telephonically interviewed Staff #2 (S2), Staff #5 (S5) - Staff #6 (S6) and Witness #1 (W1). LPA attempted to interview Staff #7 (S7) telephonically (@ 12:18pm) but refused to speak with LPA and the attempt to interview Client #2 (C2) -Client #4 (C4) was unsuccessful due to the clients are non verbal. LPA conducted a tour of facility which included observations of common areas, dining room, and random client rooms.
***CONTINUED ON LIC9099-C*****
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20230404134009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: JASWILL BROOKMILL
FACILITY NUMBER: 198602596
VISIT DATE: 04/11/2023
NARRATIVE
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Investigation revealed the following:

Regarding allegation, Staff inappropriately used an electric taser on residents. It is alleged that a staff member used an electric taser on blind residents to put them to sleep because they were disorderly. Staff members interviewed denied the allegation and stated that they have not seen, heard or witnessed any staff member using an electric taser to any of the clients. Staff members also indicated that they did not know any staff owning an electric taser. All staff members interviewed indicated that they never use any device or restrain to any client inappropriately. S1 stated that this allegation was similar to the investigation conducted by SCLARC around Sep 2022-Oct 2022 and was found to be inconclusive. Community Care Licensing Division (CCLD)also investigated a similar allegation back in Sep 2022-Oct 2022 and unsubstantiated the allegation. Additionally, S1 stated that he was made aware of this incident last year by a former staff who did not get along with S2, hence the former staff reported this incident to the Management to take revenge. S1 indicated that both staff were terminated after the Management had a meeting with them due to the alleged incidents and for not reporting timely as this was reported to him (6) months after it happened and also because they have zero tolerance to any type of abuse. Interview with W1 indicated that SCLARC investigated the alleged incidents but did not have sufficient evidence and found the allegation to be inconclusive. C1 stated that none of the staff have inappropriately restrained him or any other clients in the facility. C1 denied seeing or knowing any staff using an electric taser to put them to sleep. LPA did not observe anything of concern when the tour of the facility was conducted. Based on LPA's observations, and statements gathered from interviews conducted with staff and C1, there was not enough supportive evidence to concur with the reported allegation.

Regarding allegation, Staff are not trained to dispense medication to residents. It is alleged that staff are not trained to dispense medication to residents. Interviews with staff members revealed that they all had medication training as part of completing their DSP I or DSP II certification. In addition to that, the facility Administrator or the House Manager conduct medication training to new staff members as part of their new-hire orientation. Interview with W1 revealed that SCLARC encourage the providers and staff to have ongoing monthly training but do not require DSPs to receive medication training annually or semi annually. Interview with C1 revealed that the staff gives him his medication on schedule and only those prescribed by his physician. LPA reviewed the staff files and observed S1-S7 have valid DSP certificates and have taken medication training during their new hire orientation. LPA also reviewed the MARs for all (4) clients for Mar 2023-Apr 2023 and did not observe any discrepancies. Based on statements and interviews conducted with C1 and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation.

NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20230404134009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: JASWILL BROOKMILL
FACILITY NUMBER: 198602596
VISIT DATE: 04/11/2023
NARRATIVE
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Regarding allegation, Staff give residents the wrong medication. It is alleged that staff sometimes give residents the wrong medication. All staff interviewed denied the allegation and stated that they cross check the label on the medication bubble pack against the MARs before dispensing the medication to the clients. S2-S6 indicated that they received medication training as part of the educational requirements before receiving their DSP certificates. S2-S6 also indicated that they get enough training from the Administrator to make sure that they administer the medications to the clients correctly. Staff members interviewed also indicated that they provide clients with their medications as prescribed following doctors orders. LPA reviewed all (4) clients' MARs, medications including PRNs and observed medications to be documented properly and given as prescribed. C1 stated that he was never given the wrong medication and that the staff gives him his medication on time and only those prescribed by his doctors. Documentation reviewed and interviews conducted with staff and C1 do not corroborate this allegation.

Regarding allegation: Staff use medication to restrain residents in care. It is alleged that staff give residents medication to put them to sleep. S1 stated that the staff only give clients their prescribed medications as they are prescribed and stated that PRN medications are given to clients only as needed. S1 stated that a similar allegation was untimely reported to him by a former staff in 2022. S1 stated that it was reported to him (6) months after the incident allegedly happened, which was one of the reasons why both staff were terminated. S1 indicated that the facility has zero tolerance to any type of abuse. S1 also stated that S2 and former employee did not get along well and had problems with each other. S2-S6 stated that they never restrain clients by using medication. Staff members interviewed also stated that medications are properly documented on the Medication Administration Records (MARs) when given to the clients. Staff member interviewed also indicated that prior to giving the clients PRNs, he asks the lead staff or nurse first before administering it. S2 denied the allegation and stated that he never restrained any clients by using medication and only give PRNs as needed. C1 denied that the staff did not give him cough medicine to put him to sleep. C1 also stated that the staff gave him the cough medication when he was sick or when he had the cough symptoms, but not to restrain him. C1 did not see or hear any other clients being given cough medicine to help them go to sleep. Interview with W1 stated that this was similar to the allegation she investigated back in Sep/Oct 2022 and found to be inconclusive. W1 stated that an informal conference was provided to the facility. LPA reviewed all (4) clients' MARs for the months of March 2023 and April 2023 and observed that MARs were properly completed when medications/PRNs are administered to clients. LPA observed the physician order for cough medicine given on 1/3/2023, 1/18/2023 and 1/30/2023 for C1-C4. LPA did not observe that a PRN medication was given to any of the clients on the MARs that were reviewed. LPA also observed that the clients still had remaining cough syrup that was properly stored, locked in plastic containers and was inaccessible to clients. Based on LPA observations, record review and statements gathered from interviews conducted with staff and C1 there was not enough supportive evidence to concur with the reported allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.


Exit interview and a copy of this report was provided to the Facility Administrator, Jasfer Cruz.
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3