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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602608
Report Date: 01/28/2026
Date Signed: 01/28/2026 12:18:28 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260120161028
FACILITY NAME:IVY PARK AT CERRITOSFACILITY NUMBER:
198602608
ADMINISTRATOR:LAURA RODRIGUEZFACILITY TYPE:
740
ADDRESS:11000 NEW FALCON WAYTELEPHONE:
(562) 865-9500
CITY:CERRITOSSTATE: CAZIP CODE:
90703
CAPACITY:163CENSUS: 147DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Administrator Mark PadillaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure to keep resident's information confidential.
Staff takes photographs of residents without resident's consent.
Staff is not background cleared.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced initial complaint visit to address the allegations listed above. LPA met with Administrator Mark Padilla and explained the purpose of the visit.

The investigation consisted of the following: LPA interviewed Residents R1 - R12, Staff S2 and Staff S3.
Administrator Mark Padilla was interviewed.
Also Interviewed telephonically Vice President of Human Resources Representative.
Obtained the staff and resident rosters.
In regards to the allegations Staff does not ensure to keep resident's information confidential. Staff takes photographs of residents without resident's consent and Staff is not background cleared based on interviews conducted and information gathered it was revealed by Vice President of Human Resources Representative
that Staff S1 has never worked at this facility for at least the last 7 years.
Staff S2 and Staff S3 who have both worked at this facility for over 20 years both stated that there has never
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260120161028
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: IVY PARK AT CERRITOS
FACILITY NUMBER: 198602608
VISIT DATE: 01/28/2026
NARRATIVE
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had anyone working here by the name of Staff S1.
Facility Personnel Report does not have the name of Staff S1 listed as having criminal clearance.
Staff S2, Staff S3 and Administrator are all listed on the Facility Personnel Report as cleared and associated.
Interview with Resident's R1-R12 also stated that no staff have ever taken pictures of them.

Based on the information gathered during this visit, the allegation(s) are deemed UNFOUNDED. A finding of UNFOUNDED means that the allegations are either false, could not have happened, and/or are without a reasonable basis.

LPA conducted an exit interview with Administrator and a copy of the licensing report was provided during visit.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2