198602861-5-22-2025-11-AS-UCOL-DJ6UYC-20250701155945

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602861
Report Date: 05/22/2025
Date Signed: 05/22/2025 02:53:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2025 and conducted by Evaluator Jose Calderon

COMPLAINT CONTROL NUMBER: 11-AS-20250514172128

FACILITY NAME:	BEST PLACE HOME CARE		FACILITY NUMBER:	198602861
ADMINISTRATOR:	NAMOC, MARYLOU		FACILITY TYPE:	740
ADDRESS:	23736 PRESIDENT AVENUE		TELEPHONE:	(310) 784-1986
CITY:	HARBOR CITY	STATE: CA	ZIP CODE:	90710
CAPACITY:	6	CENSUS: 5	DATE:	05/22/2025
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Administrator Marylou Namoc		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not provide adequate food service for residents
Staff do not treat resident with dignity or respect

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/22/2025 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Best Place Home Care and was greeted by Administrator Marylou Namoc (S1). LPA Calderon spoke to S1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the finding pertaining to the above-mentioned allegations.

The investigation consisted of the following: LPA Calderon interviewed Staff S1-S3, resident R1-R5. LPA Calderon obtained the following records: Admission agreement (dated 02/06/2025), physician report (dated 02/11/2025) for R1, facility food menu. LPA Calderon toured the facility with S1 to include the kitchen area.
The investigation revealed the following:

Regarding the Allegation: Staff do not provide adequate food service for residents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 11-AS-20250514172128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEST PLACE HOME CARE	FACILITY NUMBER: 198602861
	VISIT DATE: 05/22/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

This complaint alleged that the facility did not provide quality food for R1. The facility menu has a mix of foods served to residents on a weekly basis. LPA Calderon toured the facility with S1, inspected the kitchen area and noted the following: LPA Calderon noted a menu in the kitchen area, noted chicken and vegetables were being cooked for lunch. LPA Calderon checked the refrigerator and noted fresh apples and oranges and vegetables. The kitchen appears to have a good mix of fresh and canned food for resident’s needs. Records review indicate the following: Physician report indicate R1 is verbal and R1 can feed R1 self. Reviewed the facility menu for 4 weeks. Appeared to be a mix of food served for breakfast, lunch and dinner. Admission agreement indicates that resident moved into the facility on 02/06/2025. Admission agreement page 2 part 5 indicates “food services” three nutritious meals daily and snacks will be served. Interviews indicate the following: 3 out of 3 staff deny the allegation. R1 indicates that the facility does not serve enough food, and the quality of the food could be better. 3 out of 5 residents indicate that the facility does provide 3 meals per day and provides quality food. R5 could not answer any questions.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff do not provide adequate food service for residents” is found to be UNSUBSTANTIATED.

Regarding the Allegation: Staff do not treat resident with dignity and respect.

This complaint alleged that the facility staff yells at R1. LPA Calderon toured the facility with S1, and did not note any negative interaction between staff and residents. Records review indicate the following: Physician report indicate R1 is verbal and able to care for R1 own needs with help from staff. Interviews indicate the following: 3 out of 3 staff deny the allegation. R1 indicates that the facility staff R2 yells at R1 when R1 complains about the food served in the facility. 3 out of 5 residents indicate that the facility staff does not yell at residents and treats residents with dignity and respect. R5 could not answer any questions.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff do not treat resident dignity or respect” is found to be UNSUBSTANTIATED.

No deficiencies cited during today's visit.

An exit interview was conducted, and a copy of the Complaint Report were provided to the Administrator Marylou Namoc (S1).

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2