198602861-3-23-2026-11-AS-EMAZ-DTVSXV-20260508141633

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602861
Report Date: 03/23/2026
Date Signed: 03/23/2026 11:57:41 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Felisa Shirley

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260316111257

FACILITY NAME:	BEST PLACE HOME CARE		FACILITY NUMBER:	198602861
ADMINISTRATOR:	NAMOC, MARYLOU		FACILITY TYPE:	740
ADDRESS:	23736 PRESIDENT AVENUE		TELEPHONE:	(310) 784-1986
CITY:	HARBOR CITY	STATE: CA	ZIP CODE:	90710
CAPACITY:	6	CENSUS: 5	DATE:	03/23/2026
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	MaryLou Namoc, Administrator		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Facility staff is not allowing resident to see visitors

INVESTIGATION FINDINGS:

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On 3/23/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Administrator, Marylou Namoc and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.

The investigation consisted of the following:

On 10/2/25 LPA Shirley reviewed copies of the following records: Staff and Resident Roster, Admission Agreement, Physician’s Report, and Visitation list. LPA Felisa Shirley conducted a tour of the facility. LPA Shirley interviewed Staff 1 – Staff 3 (S1 – S3), and Resident -1 – Resident - 4 (R1-R4). R5 is non-verbal.

Con'd on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260316111257

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEST PLACE HOME CARE	FACILITY NUMBER: 198602861
	VISIT DATE: 03/23/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Facility staff is not allowing resident to see visitors

It is being reported that R1’s family member is not allowed to visit. On 3/23/26, LPA Felisa Shirley observed the Admission Agreement for R1 and noted that R1 has been a resident of this facility since 10/26/19. On 3/23/26, LPA Shirley observed an approved list of visitors for R1. This list also included the names of persons that are not okay to visit R1. Per interview with the Administrator on 3/23/26, R1’s responsible party requested that specific family members are not allowed to visit R1. Per interview on 3/23/26 with the Administrator, R1’s son came to visit late 2020 and he was allowed to visit. The responsible party was notified and became upset and submitted a list for visitation.

LPA interviewed staff 1 – staff 3 (S-1 – S-3). Of those interviewed 3 out of 3 denied the allegation. LPA interviewed resident 1 – resident 4 (R1 – R4). Of those who interviewed 4 out of 4 denied the allegation. R5 is non-verbal.

Based on information gathered, LPA did not find sufficient evidence to support the allegation "Facility staff is not allowing resident to see visitors“,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Administrator, MaryLou Namoc.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026

LIC9099 (FAS) - (06/04)

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