198602886-7-10-2025-28-AS-LHIS-DKBM8Y-20250807092351

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602886
Report Date: 07/10/2025
Date Signed: 07/10/2025 05:37:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2025 and conducted by Evaluator Bennette Pena

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250702150916

FACILITY NAME:	INSIGHT FOR LIFE @ VIRGINIA		FACILITY NUMBER:	198602886
ADMINISTRATOR:	DIANNE VILLANUEVA		FACILITY TYPE:	735
ADDRESS:	3010 E. VIRGINIA AVENUE		TELEPHONE:	(626) 430-7503
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91791
CAPACITY:	4	CENSUS: 4	DATE:	07/10/2025
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Eduardo Zamora - RBT/Lead Staff Roger Escorcia - Area Manager		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff are allowing an unhealthy activity for the clients.
Staff do not seek timely medical attention for a client.
Staff are mishandling the clients personal funds.
Staff are forcing the clients to do housework.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced 10-day complaint visit for
the above-mentioned allegations. LPA met with Eduardo Zamora, RBT/Lead Staff and explained the purpose of the visit. LPA spoke with Oscar Monzon, Administrator on the phone confirming that he will not be able to come to the facility. Shortly after, Area Manager, Roger Escorcia arived and assisted LPA.

The investigation consisted of the following: LPA conducted a tour of the facility, reviewed and obtained copies of the Client & Staff Rosters, Staff schedule, Staff in-service training log for Mandated Reporting, Zero Tolerance Policy. LPA also obtained copies of Client #1 (C1) - Client #2 (C2)'s pertinent files. LPA interviewed Staff #1 (S1) - Staff #5 (S5) in person and contacted Staff #6 (S6) by phone. LPA tried to interview Client #3 (C3) - Client #4 (C4) who were at the facility, but unsuccessful due to their cognitive abilities. At 1:45pm, LPA spoke with San Gabriel Pomona Regional Center's SC who stated that they did not receive a complaint and no investigation being conducted. At 2:00pm, LPA interviewed Client #1 (C1) - Client #2 at the facility. ***CONTINUED ON LIC9099-C***

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250702150916

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: INSIGHT FOR LIFE @ VIRGINIA	FACILITY NUMBER: 198602886
	VISIT DATE: 07/10/2025

NARRATIVE

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The investigation revealed the following:

Allegation: "Staff are allowing an unhealthy activity for the clients." It is alleged that clients are being made to walk laps in the backyard during 100-degree weather. (4) out of (6) staff interviewed denied the allegation. (2) staff members heard about the allegation from clients but did not see it themselves. Interviewed staff stated that clients know they can say 'no' to activities if they feel uncomfortable. Staff also stated they do not force clients to participate in activities they are not comfortable with, but instead offer them other choices, like indoor activities, or shopping at the mall or using treadmill during hot weather. (2) clients interviewed denied the allegation and stated that staff respect their choices and never forced them to do anything uncomfortable. The Regional Center is not aware of the allegation since it was not reported to them. Therefore, there was insufficient evidence to corroborate with this allegation.

Allegation: "Staff do not seek timely medical attention for a client." It is alleged that a client has been very sick for the past 4 weeks, and although the admin has been informed, staff refused to take the client to the hospital at that time and advised staff to give PRN instead. (5) out of (6) Staff interviewed denied the allegation. Some staff stated that a primary physician visits the clients monthly and a nurse visits weekly. Interviewed staff stated that the primary doctor and nurse came to check on C1 when he was sick and told staff to administer PRN. C1 was hospitalized in March 2025, treated, and released, but returned to the hospital in April 2025 due to ongoing symptoms. Some staff stated that other staff were complaining because C1 was difficult to care for and less cooperative when ill. Records reviewed by LPA revealed that a regular primary doctor comes to the facility on a monthly basis and a nurse comes every week to check on clients. There was also incident reports (March-April 2025) submitted to CCL and the RC regarding C1's hospitalization. The Regional Center is not aware of the allegation since it was not reported to them. Therefore, there was insufficient evidence to corroborate with this allegation.

NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250702150916

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: INSIGHT FOR LIFE @ VIRGINIA	FACILITY NUMBER: 198602886
	VISIT DATE: 07/10/2025

NARRATIVE

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Allegation: "Staff are mishandling the clients personal funds." It is alleged that clients income is not being seen. No other information provided. (5) out of (6) staff interviewed denied the allegation. Interviewed staff stated that clients' income and expenses are documented on the PNI and monthly ledgers are submitted to the corporate office and the Regional Center. Staff interviewed stated that C2 has a job and manages their own money differently from other clients. Interviewed clients stated that they have no issues with money and that staff are not mishandling their personal funds. C2 stated that they use a bank app on their phone to manage their money. LPA's review of the PNI records showed that all financial transactions are documented and receipts are submitted as required. The Regional Center is not aware of the allegation since it was not reported to them. Therefore, there was insufficient evidence to corroborate with this allegation.

Allegation: "Staff are forcing the clients to do housework." It is alleged that clients are being told they have to earn their food and snacks by doing housework. (4) out of (6) staff interviewed denied the allegation. (2) staff members stated that they heard clients mention the allegation but had not witnessed this incident. Interviewed staff stated that clients can eat whatever they want and get snacks from the cabinet. While staff encourage healthier choices, they cannot force clients to eat foods they dislike. Staff interviewed stated that clients follow a daily routine that helps promote their independence, which includes light house chores, but there is no reward system for this. Staff stated that clients are willing to participate in their routine and have not seen or heard of any staff forcing clients to do housework. Interviewed clients also denied the allegation and stated that staff allow them to eat what they want. Clients indicated that they simply ask for food or snacks, and staff provide them. LPA observed the refrigerator and snack cabinets well stocked and without locks. The Regional Center is not aware of the allegation since it was not reported to them. Therefore, there was insufficient evidence to corroborate with this allegation.

Based on statements and interviews conducted with staff, clients, review of clients files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Eduardo Zamora, RBT/Lead Staff.

NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Bennette Pena
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

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