198602891-1-16-2025-28-AS-RORN-DD7TS9-20250123135846

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602891
Report Date: 01/16/2025
Date Signed: 01/16/2025 03:43:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2024 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20241025090014

FACILITY NAME:	ELWYN CALIFORNIA - EL MONTE		FACILITY NUMBER:	198602891
ADMINISTRATOR:	ADALID SOLANO GUTIERREZ		FACILITY TYPE:	735
ADDRESS:	12052 CONFERENCE ST		TELEPHONE:	(626) 672-0248
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91732
CAPACITY:	4	CENSUS: 4	DATE:	01/16/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Hazel Gatan		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff handled client in a rough manner
Staff locked client in their room
Staff did not prevent client from harming another client in care
Staff did not provide adequate food service to clients in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman made an unannounced visit to the facility and was greeted by Hazel Gatan and explained the reason for the visit.
The purpose of the visit is to investigate the above allegations and deliver findings.
The initial visit was conducted on 10/29/24 and included the following:
Interview was conducted with the Administrator and Staff S1 and S2.
Attempts were made to interview Client C1 were unsuccessful with C1 refusing to be interviewed.
Attempts were unsuccessful to interview Client's C2 and C3 who are non verbal and unable to respond to
questioning.
At today's visit attempts were made to interview Client C1 were unsuccessful with C1 refusing to be interviewed.
Tour was conducted of the kitchen and LPA observed that there was a wide variety of snacks which included cookies, wafers, biscuits, apples, oranges and bananas.
In regards to the allegation, based on interviews conducted and information gathered it was revealed

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 28-AS-20241025090014

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ELWYN CALIFORNIA - EL MONTE	FACILITY NUMBER: 198602891
	VISIT DATE: 01/16/2025

NARRATIVE

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by the Administrator that all staff do CPI training. It is a last resort and they will send in an SIR.
Said they can't lock Client C1 in her room. No way. She is high functioning.
Regional Center is aware of her behavior plan.
Parents had warned her that Client C1 fabricates about being hit.
Staff S1 stated that Client C1 has behaviors and is capable of doing anything. Staff knows how to handle her.
She is 1 on there is training on how to handle her. Never seen her locked up. Also doesn't think staff pushed her.
No physical abuse.
Stated that staff handles Client C1 really well with the 1 on 1 always next to her. When she stands up the 1 on 1 stands up.
Staff S2 stated that she Is 1 on 1 for Client C1. Stated she has never seen anyone hit her or heard of anyone. Alot of it is blocking her blows. There is no lock on her door.
Stated that Client C1 has made false allegations before and she is now.
LPA toured Client C1's room and observed there to be no locks on the door.
It should be noted that a previous complaint regarding physical abuse allegation of Client C1 was Unsubstantiated on 11/21/24.
In report by behaviorist dated 07/15/24 under the subject False Allegations it states that Client C1
has a history of making up an array of allegations that has been unverified in an effort to gain staff's attention or get a reaction from the person she is seeking attention from.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
In regards to the allegation Staff locked client in their room, based on interviews conducted and information gathered it was revealed by the Administrator who said they can't lock Client C1 in her room. No way. She is high functioning. Regional Center is aware of her behavior plan. Parents had warned her that Client C1 fabricates about being hit. Staff S1 stated that Client C1 has behaviors and Staff knows how to handle her. She is 1 on 1. There is training on how to handle her. Never seen her locked up. No physical abuse.
Stated that staff handles Client C1 really well with the 1 on 1 always next to her. When she stands up the 1 on 1 stands up. Staff S2 stated that she Is 1 on 1 for Client C1. Stated she has never seen anyone hit her or heard of anyone. Alot of it is blocking her blows. There is no lock on her door.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 28-AS-20241025090014

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ELWYN CALIFORNIA - EL MONTE	FACILITY NUMBER: 198602891
	VISIT DATE: 01/16/2025

NARRATIVE

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Staff S2 stated that she Is 1 on 1 for Client C1. Stated she has never seen anyone hit her or heard of anyone.Alot of it is blocking her blows. There is no lock on her door.
Stated that Client C1 has made false allegations before and she is now.
LPA toured Client C1's room and observed there to be no locks on the door.
It should be noted that a previous complaint regarding physical abuse allegation of Client C1 was Unsubstantiated on 11/21/24.
In report by behaviorist dated 07/15/24 under the subject False Allegations it states that when Client C1
has a history of making up an array of allegations that has been unverified in an effort to gain staff's attention or get a reaction from the person she is seeking attention from.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
In regards to the allegation Staff did not prevent client from harming another client in care, based on interviews conducted and information gathered Administrator stated that all staff have been trained in regards to Client C1. Said there is always a 1 on 1 that is close by and always right by her.
Parents had warned her that Client C1 fabricates about being hit.
Staff S1 stated that Client C1 has behaviors and Staff knows how to handle her.
She is 1 on 1.There is training on how to handle her. Never seen her locked up. No physical abuse.
Stated that staff handles Client C1 really well with the 1 on 1 always next to her. When she stands up the 1 on 1 stands up.
Staff S2 stated that she Is 1 on 1 for Client C1. Stated she has never seen anyone hit her or heard of anyone. Alot of it is blocking her blows. There is no lock on her door.
Said that staff know Client C1's behaviors and who she might have a conflict with so they are right on it if anything is to happen.
It should be noted that a previous complaint regarding physical abuse allegation of Client C1 was Unsubstantiated on 11/21/24.
In report by behaviorist dated 07/15/24 under the subject False Allegations it states that Client C1
has a history of making up an array of allegations that has been unverified in an effort to gain staff's attention or get a reaction from the person she is seeking attention from.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 28-AS-20241025090014

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ELWYN CALIFORNIA - EL MONTE	FACILITY NUMBER: 198602891
	VISIT DATE: 01/16/2025

NARRATIVE

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In regards to the allegation Staff did not provide adequate food service to clients in care, on tour of the kitchen there was a variety of snacks which included cookies, wafers, biscuits, apples, oranges and bananas.
Menu was posted for the month of January and included all meals and snacks to be given on each day.
Also states that client can choose any type of snack during snack time.
Administrator stated that regarding food they do grocery shopping every Tuesday.
Breakfast, lunch and dinner then snacks.
Stated that the dietician creates the menu and staff needs to follow it.
If obese or pre-diabetic they will strictly follow recommendation of the dietician.
Staff S1 stated that Snacks not true. They always follow menu and healthy snack.
1 client wants more and more and they will tell him to wait for dinner.
Staff S2 stated that clients will always get their snacks and they have sugar free snacks too. Always follow dietician's menu and clients can choose snack they want.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 01/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025

LIC9099 (FAS) - (06/04)

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