198602919-3-17-2026-28-AS-DSIS-DSWP7Z-20260407110442

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602919
Report Date: 03/17/2026
Date Signed: 03/17/2026 04:19:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Daniel Konishi

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260310093409

FACILITY NAME:	VOCATIONAL INNOVATIONS		FACILITY NUMBER:	198602919
ADMINISTRATOR:	FRANCO, AMED		FACILITY TYPE:	775
ADDRESS:	2620 CALIFORNIA AVE STE C-F		TELEPHONE:	(626) 408-8600
CITY:	MONROVIA	STATE: CA	ZIP CODE:	91016
CAPACITY:	60	CENSUS: 32	DATE:	03/17/2026
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Vanessa Mayorga, Case Manager		TIME COMPLETED:	04:25 PM

ALLEGATION(S):

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Staff hit client
Staff spoke inappropriately to client
Staff handled client in a rough manner
Staff spit on client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Daniel Konishi conducted an unannounced initial 10-day complaint visit at the facility and met with the Case Manager, Vanessa Mayorga to discuss the purpose for today's visit. Program Director, Richard Briseno arrived shortly after to assist with the visit. The purpose of the visit is to investigate the above allegation.

The investigation consisted of the following: LPA obtained staff and client rosters. LPA interviewed the Program Director, Staff #1 (S1) to Staff #4 (S4), and Client #1 (C1), Client #4 (C4) to Client #6 (C6). LPA attempted to interview Client #2 (C2) but C2 was unable to answer questions. LPA attempted to interview Client #3 (C3) over the phone but was unable to interview since C3 was not home. LPA also requested copies from the Client #1 (C1) file such as: Face Sheet, Individual Program Plan (IPP), Individualized Service Plan (ISP), and other pertinent documents. LPA also requested copies of the Ongoing staff training and other pertinent documents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Daniel Konishi
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260310093409

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: VOCATIONAL INNOVATIONS	FACILITY NUMBER: 198602919
	VISIT DATE: 03/17/2026

NARRATIVE

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The investigation revealed the following: In regards to the allegation, “Staff hit client”, it is alleged that on 02/26/2026 during an outing C1 was hit on the nose by S1. LPA interviewed the Program Director and an additional three (3) staff that denied the allegation that they did not witness S1 hit C1. LPA interviewed S1 that denied the allegation stating that S1 did not hit C1 and S1 also wasn’t at the outing and did not work with C1 on 2/26/2026. LPA interviewed two (2) staff that attended the outing on 2/26/2026 and stated that they did not witness any staff hit C1 on the nose. LPA interviewed C1 that corroborated with the allegation stating that S1 hit C1 on the lower left chest area but could not provide any evidence or witnesses to confirm C1 was hit by S1. Based on record review, LPA observed C1’s Individual Program Plan (IPP) and Individualized Service Plan (ISP) which indicates C1’s behaviors of fabricating stories, property destruction, physical and verbal aggression. Per Program Director, four (4) out of four (4) staff also stated that C1 has a history of fabricating stories, property destruction, physical and verbal aggression. LPA attempted to interview two (2) out of three (3) clients that attended the outing on 2/26/2026 but was unable to interview since one clients could not answer the questions and the other client was not at the facility and away from home at the time of the visit. LPA interviewed an additional three (3) clients that denied the allegation stating that they have not been hit by S1 or any other staff and have not witnessed any other client get hit by S1 or by other staff. Those three (3) clients stated they have not witnessed S1 or any other staff hit C1. Those three (3) clients also stated feeling safe at the facility. Based on record review, Special Incident Report dated 2/27/2026 indicated that C1 had no injuries. LPA reviewed S1’s file has valid Pro-ACT Basic Principles Training. LPA reviewed Staff training on Mandated Reporting conducted 02/28/2025 on Client Rights conducted on 05/30/2025. There is not enough evidence to substantiate.

Allegation: “Staff spoke inappropriately to client.” It is alleged that on 02/26/2026 during an outing, Staff #2 (S2) cussed C1 out. LPA interviewed the Program Director and three (3) staff that denied the allegation stating that they did not witness S2 cuss C1 out. LPA interviewed one (1) staff that attended the outing on 2/26/2026 stated that S2 did not speak inappropriately to C1. LPA interviewed S2 that denied the allegation stating that S2 did not cuss or speak inappropriately to C1. S2 and the one (1) staff both stated that C1 got agitated during the outing on 2/26/2026 since C1 ordered a meal without a soft drink. Since C1 didn’t have enough money to purchase the soft drink, C1 got verbally and physically aggressive attempting to damage the drink dispenser and threw the lids and straws on the floor. Per S2 and the one (1) staff, C1 asked for money from people passing by and C1 yelled profanities and got upset when C1 didn’t get any money from people passing by. Program Director, S2 and two (2) staff stated that S2 was focused on calming down C1 by redirecting C1. Per Program Director, S2, and two (2) staff stated that C1 was picked up by a Case Manager staff and taken back to the facility.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Daniel Konishi
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260310093409

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: VOCATIONAL INNOVATIONS	FACILITY NUMBER: 198602919
	VISIT DATE: 03/17/2026

NARRATIVE

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LPA interviewed C1 that corroborated with the allegation stating that S2 said bad words to C1 during the outing on 2/26/2026. LPA interviewed an additional three (3) clients that denied the allegation stated that they have not been inappropriately spoken to by S2 or from other staff. The additional three (3) clients also stated that they have not witnessed clients getting inappropriately spoken by staff. Those three (3) clients also stated that they have not witnessed S2 or any other staff inappropriately speak to C1 or cuss at C1. LPA reviewed S2’s file has valid Pro-ACT Basic Principles Training. There is not enough evidence to substantiate.

Allegations: “Staff handled client in a rough manner” and “staff spit on client.” It is alleged that on 02/26/2026 during an outing, S3 twisted C1’s arm and spit on C1 two times. LPA interviewed the Program Director and four (4) staff that denied the allegations that none of their staff did not twist C1’s arm and spit on C1 two times during the outing on 2/26/2026. Per Program Director and four (4) staff, stated they could not identify S3 as an employee of the facility. Two (2) staff that attended the outing on 2/26/2026 stated that none of the staff twisted C1’s arm and did not spit on C1 two times. Per the two (2) staff that attended the 2/26/2026 outing also stated that C1 was trying to spit at another client that had a soft drink and C1 got agitated, physically and verbally aggressive because C1 did not have enough money to buy a soft drink. LPA interviewed C1 that corroborated with the allegation stated that actually S1 spit on C1 and twisted C1’s arm but could not provide any evidence nor name any witnesses of the incident. However, based on Program Director, four (4) staff interviews stated that S1 was not present at the outing and did not work with C1 on 2/26/2026. LPA interviewed an additional three (3) clients that denied the allegation stating that they did not witness any staff twisting C1’s arm and they did not witness any staff spit at C1 multiple times. Those additional three (3) clients also stated that they were not spat on by any staff and their arms were not twisted by any staff. There is not enough evidence to substantiate.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was held, and a copy of this report was provided to Program Director, Richard Briseno.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Daniel Konishi
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

LIC9099 (FAS) - (06/04)

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